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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2186 Views
  • 1 replies
  • 1 kudos

Resolved! Data Speed

I use an iPhone SE and have a 24 month O2 unlimited 5GB contract which I purchased from a 3rd party supplier as they offered a lower cost than dealing wih O2 direct for the same contract.I have heard a rumour that 3rd party suppliers provide slower d...

Muffin19 by Level 1: Joiner
  • 229 Views
  • 5 replies
  • 0 kudos

Resolved! Sharing Data

I am trying to set up sharing data for 3 phones that have. When you look at the process suggested for selecting phones to share items, I am not being given the option to select the phones to share data. Has anyone experienced this problem and resolve...

Freebird by Level 1: Joiner
  • 434 Views
  • 6 replies
  • 0 kudos

Rollover data

Dear O2I have a rollover 30G data contract. How can I view my monthly data + rollover data allowance from the previous month?

JTHOMPS28 by Level 1: Joiner
  • 137 Views
  • 2 replies
  • 0 kudos

Resolved! wrong upgrade order - ordered 128Gb instead of 256Gb

Hi, I just placed my order online and could have sworn I selected 256Gb, but the order has gone through for 128Gb. I need to revise the upgrade to a 256Gb 12 pro- please help. It's impossible to find a phone number here

APH2021 by Level 1: Joiner
  • 213 Views
  • 3 replies
  • 0 kudos

Resolved! Moving abroad

Hi!I'm moving to Germany at the end of February. I was wondering if I would be able to carry my contract over to Germany or if it would be better to pay of the rest of my contract beforehand and what would be the best way to do that?Or are there any ...

biafrx by Level 1: Joiner
  • 263 Views
  • 2 replies
  • 0 kudos

Name on account change

Do I need to call up to change my last name on my account

Bianca941 by Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

O2 return address

Hi I have received an Apple Watch this week but have since changed my mind. It's still in the original packaging and hasn't been switched on. I didn't receive a returns label and can't see anywhere online where I can find the return address Can anyon...

Net1973 by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Resolved! Free disney

How to you add the free Disney that came when I purchased the phone?

Paul65 by Level 1: Joiner
  • 119 Views
  • 1 replies
  • 0 kudos

Change name of bills

Hi there,Does anyone have any idea how to change the name of the bills please?Thanks

Sittinut by Level 1: Joiner
  • 128 Views
  • 3 replies
  • 0 kudos

My o2

Hi i have recently purchased a pay monthly phone through the website and it saod to claime my free gift through my o2 but when trying to log into my o2 it says that it cant recognise my account and i have tried changing the password 3 maybe 4 times

SAMMY86 by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos