My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8626 Views
  • 1 replies
  • 1 kudos

spend cap

i have tried everything why cant i get intouch with 02 i need to raise my spend cap

oakesy by Level 1: Joiner
  • 702 Views
  • 5 replies
  • 0 kudos

Email address

HiI've forgotten the details of the email address i used to set my o2 account up from years ago. I want to change it to a new address. Is there anyway I can do this?Thanks

Gavin1993 by Level 1: Joiner
  • 443 Views
  • 2 replies
  • 0 kudos

Resolved! scam text

Hi, I've just received 1755hrs) a suspicious text with a link saying my bill has not been paid. On trying to contact o2, I was told they are only answering limited queries due to the Covid 19 crisis, and the department I needed was finished at 1800. ...

Dave66 by Level 1: Joiner
  • 888 Views
  • 6 replies
  • 0 kudos

Proof of usage

Where can I get my proof of usage from as I need it for me to claim my insurance with protect my bub2

Tracking number

I have ordered a device that I can’t track cause the number I was given is not recognised my Royal Mail. So product suppose to be delivered today and now gone missing. So frustrating.

BarbaraR by Level 1: Joiner
  • 4266 Views
  • 3 replies
  • 0 kudos

Switch from%20O2

Hello, I need your help about my O2 contract. My contract is actually over since October 2019. I did not do upgrades or signed a new contract with the company but I was charged the same montly bill as when my contract was in force. However, I am now ...

Rafthess by Level 1: Joiner
  • 552 Views
  • 3 replies
  • 0 kudos

Bolt ons not showinf

Hi,When I log onto the app or online to try and top up data it says this information can not be displayed. I need to buy extra data but can't as there's an error.

Sk231 by Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos

Resolved! How to contact O2 via phone?

I have paid my bills to 02 even earlier this month but since yesterday I can’t make calls from my phone because it says it’s been suspended. I need to speak to the team because this is urgent. I have a vulnerable parent that’s at home, I need to call...