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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change my myO2 email but O2 messages still being sent to old email address

I have recently changed ISPs and previously used my ISPs email service. After changing my ISP I went into myO2 and successfully changed my email, which is also used to login to the O2 systems. I did this a couple on over 3 months ago but all my email...

Disney +

Anyone know why I can’t add this as an extra? When I try it just comes up saying oops sorry try again

Phone deposit

Hello. I would like to know when and how I can apply for a refund of the deposit paid for the phone when signing the contract?

upgrade trouble

I want to upgrade my phone but when i login to my o2 website the format of the website is strange and wont let me look at different options. I have tried two different tablets and lap tops, when using the o2 app the upgrade option page is blank. i ha...

Merge calls

Trying to merge a call with two other callers. It always states unable to merge call at the last stage.

0345

do i get charged to ring 0345 or does it come of my unlimited minutes

Forgot the pattern pass code, cannot get into phone

I set the pattern pass code yesterday and for the life of me I cannot remember it. I have tried all day. No joy.

My O2 account

No information showing on my account, despite deleting and reinstating. Unable to contact O2 by phone as they are only taking upgrades and cancellations. Any suggestions?????

Won't let me redeem extra

I am trying to redeem my extra - amazon music, but then it signs into amazon and then says activation error.

Phone Upgrade

I’m looking to upgrade my phone however want to use my current O2 iPhone X as a trade in.It’s in brilliant condition however understand I can’t come into stores in this current pandemic. Could I post it to you?

O2

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