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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2 errors

HiJust moved from Three to O2, myO2 was working but after my number ported over from Three I just get an error in the app and web site and cannot see my usage. The bill shows up correctly and it knows about the ported number as if I try and re-regist...

Add ons

I am new to o2 and am unable to select my 6 month subscription. I have followed the email link and tried via the app but keep getting an error message

Unable to log into my o2

Hi all, I ordered a new pay month phone yesterday, and create a new account with it, although now every time i try and log on to my account it just say that their is an error. It has logged me in but i cannot view anything on my account. Anyone any i...

My O2 Error Message: It looks like something's gone wrong

I signed up for a new O2 pay monthly contract on Thursday 2nd April 2020. Also, i set up a myO2 account the same day, however, i havent been able to load my account. Everytime i login to myO2, it gives me an error It looks like something's gone wrong...

Resolved! About account

I pay off my o2 account that my friend left me in debt a I want to open up account again for me I lost my SIM card for it accout

Apple watch series 5 Cellular

Hi, i am wondering if anyone can help?i have recently just bought an apple watch series 5 with the cellular option. The watch arrived today and as i was setting it up i obviously got the option to set it up with the cellular option, which i oppted to...

Resolved! Sim Card

Hi All. Apologies as this will most likely have been asked various times. I currently have IPhone 8 and looking to upgrade to IPhone 11 however when I go through the steps before ordering, it asks if I want a new Sim card. I dont want to change my nu...

Unknown Numbers

Is anyone getting an EXTREME amount of spam calls from foreign countries? I keep blocking these calls, gone into my settings to stop unknown numbers calling but they keep on calling me back on different numbers! I want to change my number but there i...

MyO2 error

HiJust moved from Vodafone to O2, myO2 was working but after my number ported over from Vodafone I just get an error in the app and web site and cannot see my usage. The bill shows up correctly and it knows about the ported number as if I try and re-...

500 Error after signing into My 02 - cannot do anything

Hi there, I am unable to do anything on My 02 account. I can sign in and see my name as per signed in customer.Then the iformation on the screen says: "something gone wrong" and I get 500 Error message.I have just joined O2 on Pay Monthly Sim only of...

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