My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8724 Views
  • 1 replies
  • 1 kudos

Resolved! Pending traction

I recently upgraded my phone - the remaining bill for my old phone was paid off by 02 however there is still pending traction in my bank, even though it states on my billing account that it has been paid? Will the money be taken out of my account?

Chels22 by Level 1: Joiner
  • 660 Views
  • 3 replies
  • 0 kudos

Resolved! Discount

I have just received my 25%discount for phone billWhen will this be applied?Thanks

Lorri72 by Level 1: Joiner
  • 655 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

HI , I would really a need a support ASAP IF IS POSSIBLE PLEASE

Gabobe by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of purchase

Hello,I require proof of purchase for the Samsung cashback offer as Samsung are trying their hardest to not accept my documents.I have tried O2's suggestion of going to the bill/tariff section and creating a PDF document of my bill, but this is not p...

RichS11 by Level 1: Joiner
  • 517 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ Not linked.

My 02 states that my disney plus will run out on 3/12/21. In my Disney+ Account it states that the O2 subscription has ended. How can i relink the two?

Screenshot 2021-07-06 at 20.33.06.png
J_Ing by Level 1: Joiner
  • 573 Views
  • 3 replies
  • 0 kudos

Unlocking phone when cancelled number already

Hello, I moved abroad and so I cancelled my o2 account and number. Now I am trying to unlock the phone to use another network which can be done using the o2 app. However, I can not log in to o2 app or myhelp because I no longer have an o2 number. Cat...

Resolved! Cancel phone

My contract has needed, is there somewhere on My O2 account I can cancel my tariff

Zs1 by Level 1: Joiner
  • 915 Views
  • 5 replies
  • 0 kudos

Two contracts

I've recently purchased a second contract for my younger brother off of my 02 account. The phone and delivery details are all showing up on my account and being sent to my number however how do I link the second bill and phone number to my account so...

Ba14 by Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect placed order

I have placed an order with o2 and I made a mistake and ordered wrong. I have tried to contact them but not been able to get through. As I was unable to change I have placed a fresh order. Will I be able to stop the other one going out and cancel onl...

ATC by Level 1: Joiner
  • 590 Views
  • 2 replies
  • 0 kudos