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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Broken device

When I go to 'Upgrade' I can't checkout because the only option is to send a varification code to the mobile number linked to the account... but my phone is completely broken so I can't see the varification code. Is there not an option to send the co...

Resolved! View old bills

How do you see the details of old Bill's (eg the numbers rung and costs that make up minutes charges)? You only seem to be able to do this for the current bill

Resolved! New Phone not delivered

I ordered an iPhone 12 5G about a week ago for home delivery, I was emailed all of the terms and conditions but I never received any emails or texts saying my order was dispatched. I am now worrying because money is being taken out of my account for ...

Resolved! Oops something went wrong, please try again later.

I can’t access anything to do with myO2 it won’t show me my usage, won’t let me change settings.. it’s been like this all day. Anyone got answers?

Monthly cost total in the app?

Having added an Apple watch to my account on top of a pay monthly sim, the account still shows that I only owe for my phone plan. So i've rung up customer service & they've told me that the total is never displayed, you have to go into device plans &...

Resolved! Activation O2 international

Hi I am in Iran and I have a o2 international SIM ( pay as you go ) .Can I use this SIM?I have no signal. Can you guide me? Please. Thanks

Resolved! 6 month amazon prime subscription

I got in contact with someone a couple of months ago as i was still getting charged for amazon prime video. i was told that they would cancel the subscription however, months later i am still being charged £4.99, meaning i have lost about £30/40.

Resolved! Age restriction

Hi..how do I remove the age restriction

Cannot log into My O2 (password)

I know I am using the correct password.Username is correct.Attempted log in and was told I have the wrong details.I reset the password and then tried to log back in with new pw and was still told that I have the wrong details.I then went to reset it ...

Resolved! RETURN ADDRESS FOR DAMAGED DEVICES

Hi, I have DPD coming to collect my smashed phone and give me a new one. Does anybody know what address/details I need to put on the envelope? O2 insure said they would text me the info but haven’t

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