Why do o2 feel it acceptable to ignore

[oliverdenis123]

O2 are absolutely terrible at customer service as soon as my contract ends I be moving over to EE SUCH A DISSAPOINTING experience the last few days contacting o2 

[Cleoriff]

@oliverdenis123 

All numbers in this guide.

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call