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First Name change

andy23
Level 1: Joiner
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Really frustrating one this, I set up my account using Andy, whereas my email (work one to grant discount) is my full name Andrew. Now I have failed credit check due to the names being different. There seems to be no way of amending the name to match. Other than Marriage/ birth Cert etc. I cannot even set up another account as I need to use my work email! this is driving me bonkers!!!

 

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MI5
Level 94: Supreme
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@andy23 

You email is nothing to do with the credit check.

There must be another reason for that.

It also doesn't effect the discount as some email addresses don't resemble full names at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120593 Posts
  • 605 Topics
  • 18083 Solutions
Registered:

@andy23 

You email is nothing to do with the credit check.

There must be another reason for that.

It also doesn't effect the discount as some email addresses don't resemble full names at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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