Solved: Re: First Name change

andy23 · ‎01-09-2021

Really frustrating one this, I set up my account using Andy, whereas my email (work one to grant discount) is my full name Andrew. Now I have failed credit check due to the names being different. There seems to be no way of amending the name to match. Other than Marriage/ birth Cert etc. I cannot even set up another account as I need to use my work email! this is driving me bonkers!!!

MI5 · ‎01-09-2021

@andy23

You email is nothing to do with the credit check.

There must be another reason for that.

It also doesn't effect the discount as some email addresses don't resemble full names at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-09-2021

@andy23

You email is nothing to do with the credit check.

There must be another reason for that.

It also doesn't effect the discount as some email addresses don't resemble full names at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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First Name change

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