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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 App

I have the app which shows my mobile, my Apple Watch and my daughters mobile but I can’t see my sons. Can you just add the number to the app pls? Tks

Resolved! Contact number

I would just like to speak to someone at O2 - how difficult is to find a contact number!

Resolved! Number transfer.

I got a break contract out on Saturday and was waiting for my old number to be transferred over to my new sim it was supposed to happen today. My old phone is out of service now but my number hasn’t been transferred?

Resolved! Name change

How do i change my surname and marital status? The website is taking me round in circles

Resolved! Disney plus 3 months free

How do we cancel after the 3 months free?

Resolved! Ending my contract

HiMy contract ends on 7/7/21, do I have to give 30 days notice or can I just request a PAC code a couple of days before and then cancel my direct debit.

Resolved! Disney Plus

Hello! How do I unsubscribe from Disney Plus??

Resolved! My tariff

I got told i will receive 6month free apple music and i don’t know how to access that

Resolved! Discount code

How do I add my 25% education discount code to my account?

Unrequested direct debit

O2 locked my mobile and keep asking for payment that is Direct Debit payment. I received so many texts O2 communications and other companies are a scam. After three days, I contacted the bank to asked the reasons for the 02 unpaid bill but they had h...

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