Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Call History

I want to view my Calls history. How can I do that?

Resolved! call history log

hi is there anyway that i could get a call log history from a month ago

Sign in issues when not using mobile data

If I try to sign in to My O2 or accounts.o2.co.uk using my PC and broadband, or try to sign in on my phone over WiFi I fail to connect, get an error saying the connection to identity.o2.co.uk timed out. Does that mean it is only possible to access my...

Resolved! Replacement phone lost in transition - PLEASE HELP

My phone is broken so i was due a replacement to be delivered on sunday (through insurance), it never turned up, DPD tracking number has said it is on the way back to O2 since monday, but i have heard nothing from O2 and in my MyO2 account there is n...

Resolved! Leaving 02

I have decided to leave 02 and was given my PAC yesterday which I have given to my new provider. My sim has arrived but I've not put it in yet. I've been told today on a chat that I also have to contact O2 to cancel, but in the message it also says w...

Resolved! Signal strength poor

Hi, my signal is very poor today. Please can you advise. Pr7 postcode.

Resolved! Credit

I have a pay as you go monthly sim. Originally I had the £10 a month bundle but I wanted to change it to the £5 bundle. It didnt change on the day so I purchased the original bundle.However the bundle changed the following morning and now all my cred...

Resolved! contact them

I just need the number for o2 so i can talk to an asistant

Resolved! PAC

I just received my new phone from O2. I'd like to switch my number from the current provider to O2. Please could anyone tell me the process? Thanks

Resolved! Email address changed, but still receiving service emails to the old address

Hi all, As the subject says, some time ago I changed the email address on My O2 to my new one. When I log in, I now use the new email address as my login username. However, today I found I'm still getting O2 service emails (this one was about the cha...

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