about tariff

[Nimo]

Hello,

I have changed my tariff this month, But I changed to the wrong tariff,it is too much for me, Can i change again?

Thank you

[Cleoriff · Accepted solution]

Hi @Nimo 

Not sure if you are pay Monthly or PAYG. Either way you need to call customer service.

Call 202 (If pay monthly) 4445 if PAYG from your mobile.

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Nimo 

You can change tariff once every month in your MyO2.