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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can`t access my o2 billing account after switching to Volt

Myself and my husband were both O2 customers and I paid a joint bill for us for 2 sim cards . We are also Virgin Media customers.In October I signed up to Volt and was paying for 3 sims instead of 2 as part of the Volt package (which made my virgin b...

Resolved! Volt benefits

Just want to clarify something about volt benefits. If your a volt member does the mobile data get a double boost permanently or have I understood this incorrectly?

Resolved! DPD sent my new phone back

Hi, DPD failed to deliver my new device and have now sent me a message saying the phone has been returned to o2. However when I go to tracking in My O2, it says the order is completed.I cant find any live chat or email us options in the support secti...

Change of address

Hi, I need to temporarily change my address…we are currently staying with my daughter until we move into our new house. Should be a couple of weeks. Shall I change it with you?

Resolved! Free prime

When I took out my new contract I could have free things but can't find the prime 1 to take out now

Resolved! Cancle order

I need to cancle an order

Resolved! Charges

Can anyone tell me how much it is to send a text message from the UK to Finland please. It used to be free but I’m not sure now. Thank you.

Resolved! Need to talk to someone regarding my bill but my phone is cut off

Hi can someone call me about paying my bill it’s cut off and I have no other way of contacting with regards to dates as my jobs changed

Resolved! Account bill

Hi I’m having trouble trying to pay my bills for my o2 account

Resolved! Spend Cap

How do I remove the Spend Cap? After a scam I now want to set a zero spend cap. Can I do this myself or do I have to try to contact someone on 02? Thanks.

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