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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Not paper free bills

Hi, Please can you help me by sending my phone bills to my registered address. I would like not go paper free bills anymore. Many Thanks Sian Knights

Resolved! Spend cap

Remove my spend cap

Resolved! Not applied for new phone or account

I received an e mail from O2 thanking me for setting up a new 02 account. I have not asked for this and wonder how O2 have decided that I have agreed to this. Anyone else had this issue???

Resolved! IMEI

Hi, my phone has been stolen and I can't locate my IMEI number anywhere on this site. I don't have the box either! How do I find it?

Resolved! claim reference for earbuds

Where can I find the claim reference number to claim my free earbuds after purchase of S22 Ultra

Resolved! Disney plus

Hi I'm trying to cancel my disney plus subscription but I can't find any option to do so.

Resolved! Extra charge

Why have I been charged a one off charge of £196???

Resolved! Charges when abroad

I have been abroad for a month. I had turned roaming off on my phone and most of the time my phone itself was turned off as well as I do not have a special tariff for when abroad. I didn’t maka a single call and sent no messages. I have now checked m...

Resolved! cant download my billing

Can't get website to download my billkeep getting the following error messageDiagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1001862892&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=7f1f1f1e-...

Resolved! Overdue money

Hi, I recently closed my account down on the 17th of December 2021 as my husband and I moved to Australia. I was promised that the account would close down 30 days later and the final owing amount of around £600 would be taken from my account. You ha...

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