My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8716 Views
  • 1 replies
  • 1 kudos

Resolved! Merging two pay as you go numbers

Hello is it possible to merge two pay as you go numbers? I have credit on both but only use one. Thanks

Alison9 by Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Resolved! Remain balance

Hi I topped up £10 last Thu n now no mire credit. How come?

18 by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! Charged Twice

I have a pay monthly contract and a pay as you go £10 sim for my son. On the Pay as you go side I have been charged 2 x £10's this month, I've tried live chat but they wont help. What can i do?

DanSut84 by Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

Resolved! cancel airtime plan

i have 2 airtime plans i want to cancel the one that i got with my device but keep the device and add it to my other airtime plan is this possible thankyou

brian1977 by Level 1: Joiner
  • 6355 Views
  • 2 replies
  • 0 kudos

Resolved! Device Insurance

I have purchased a device upgrade recently. Whilst on the phone setting up the upgrade I said ‘no’ to setting up insurance for my new device. I have since thought about it & would actually like to purchase the insurance. Can o2 still offer me phone i...

Heidi-_ by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! My spending

I can not understand how I have used up to my spend cap so quickly

Riley123 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Resolved! Minutes charge on unlimited plan?

I'm just curious in that it says I have unlimited minutes on my plan but I was charged £4 for a call and it wasn't a service or premium call; it was a mobile phone number. Is this normal or something I should be worried about? I'm concerned because I...

T8810 by Level 1: Joiner
  • 1055 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelled order

Why was my order cancelled with out letting me know

Jay19 by Level 1: Joiner
  • 670 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 app

Hi I’m trying to login my o2 app and it’s saying I have to wait 48hours but it’s been longer than that. Please advise ??

Cacace8 by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos