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Can’t open O2 app

MarieMcArland
Level 1: Joiner
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on ‎20-04-2022 18:17

on ‎20-04-2022 18:17

I cannot open my O2 app. I’ve gone online and change and saved my new password but when I try to log in it says Error 

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madasaf1sh
Level 78: King of Kings
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on ‎20-04-2022 18:21

on ‎20-04-2022 18:21

@MarieMcArland 

Have you tried uninstalling the app and then reinstalling it on your phone, as it could be app cache hasnt cleared the old password

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎20-04-2022 23:31

on ‎20-04-2022 23:31

@MarieMcArland 

Contact O2 to reset your account.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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