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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! New number

Hi I’m looking to upgrade my phone but want to have a new number and not sure how to go about this

Resolved! Finding details of usage and IMEI number for insurance claim

I have been asked by my insurance to provide something from my network provider with has my IMEI number and dates of usage. How can I get this from o2?

Resolved! I can not log in into my O2

Can not log in

Resolved! Query about bill

Hi I wanted to ask can I get my bill before date

Resolved! linking accounts

Hi , i am trying to link two my 02 accounts to become one. There is only one option to do this and not the option for when there are already 2 accounts. "bring in products from another account" option is missing ! can anyone help please

Resolved! Leaving o2

Hi. I want to end my contract with you

Resolved! How to activate open line

Android

O2 music

I've received a text message to say I'm entitled to 6 months free of o2 music, how do I set this up?

Resolved! Paper bills

How do i revert to paper bills as i need utility bill for insurance purposes.

Resolved! Wrong collection point

good afternoon. I’ve just ordered a new phone. And chose a store near me for click and collect. well the store O2 have assigned is in Castleford which I am unable to get to. how do I contact them to rectify this? I’m currently with Vodafone and just ...

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