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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

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Resolved! device

Hi I did order on Friday for new device but still dont get it and get the montly bill already and ir biger than I been told that it will be

Resolved! Adding second contract on my O2

I pay monthly for 2 phones. On logging in to myO2 I only see one account. How do I make the second account visible?I receive emails about the second account, but when accessing my O2 from these mails, I still only see the other phone

Resolved! Change Debit Date

I have been trying for 3 months to change my debit order date to no avail. The staff in store are rude and unhelpful to the highest degree (Bath Branch) The facilities provided by O2 are lacking in customer service and efficiency. Any idea how one ac...

Resolved! Customer support

What is going on with the support, every time I try and message you can’t get anyone at any time of the day

Resolved! Can`t access my o2 billing account after switching to Volt

Myself and my husband were both O2 customers and I paid a joint bill for us for 2 sim cards . We are also Virgin Media customers.In October I signed up to Volt and was paying for 3 sims instead of 2 as part of the Volt package (which made my virgin b...

Resolved! Volt benefits

Just want to clarify something about volt benefits. If your a volt member does the mobile data get a double boost permanently or have I understood this incorrectly?

Resolved! DPD sent my new phone back

Hi, DPD failed to deliver my new device and have now sent me a message saying the phone has been returned to o2. However when I go to tracking in My O2, it says the order is completed.I cant find any live chat or email us options in the support secti...

Change of address

Hi, I need to temporarily change my address…we are currently staying with my daughter until we move into our new house. Should be a couple of weeks. Shall I change it with you?

Resolved! Free prime

When I took out my new contract I could have free things but can't find the prime 1 to take out now

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