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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! End of contract

Hello, my contract is about to end on 19th of June and I would like to know if it´s gonna be renewed automatically becauase I don´t want to renew it.Thanks,

Resolved! Account

Unable to log into my account

Resolved! Top up

Hello, my mobile number is xxxxxxxxxxx and my mail address is xxxxxxxxxx**Personal info** . Right now on my O2, i’ve got 10£ but i topped it up for another 10£. So it should be 20£ but it still shows 10£ despite the fact that these money disappear fr...

Resolved! Notification of high bill

I have just received a notification of my next bill which is very high! Can you explain why it is so high?

Resolved! i can’t get into my o2 account app

i can’t access my o2 app it says i don’t have any devices registered to it meaning i can’t access any of my bills or anything so i’m not sure what to do as i literally can’t access my account

Resolved! Blocked phone

Hi there my mobile has been blocked and I cannot access my bills in order to make payment I cannot receive texts of confirmation or calls

Resolved! I can't update my address on My O2

Long story but I will try to be brief.Used to have two phones, one private and one work phone. The private phone used to be my personal phone. When I finished work, most of my contacts knew my work phone, so I asked my firm for this number to be tran...