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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How can access my call records

I would like to view my incoming and outgoing calls

Resolved! Extras

I have received an email asking me to add on extras, I do not wish to add any on so would like to make sure I do not get charged for this.

Resolved! Cancel Disney Plus

Please cancel the free trial Disney Plus . I do not wish to continue with this.

Resolved! My phone does not connect to any O2 wifi.

My iPhone 11 since upgrading from a 7 will not connect to any O2 wifi. I have been on the network for over 6 years, but unfortunately, since upgrading to the 11 my phone will not connect to any O2 wifi. I have this issue with only O2 wifi and undergr...

Resolved! lost phone

Hello, i have an account with you and the other day i lost my phone, i wanted to replace the phone on my insurance but i dont know how to go about it? im quite stressed about not having my phone as it has everything on it, thanks in advance! I also c...