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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Login

It won’t let me log into my O2 account on the app. All of my credentials are correct - I’ve double and triple checked this just to be sure.

Resolved! Not received my sim

Hi my name is Mohamad date of birth Order number: XXXXXX i have joing o2 on 28 may 20022 I order a o2 sim only plus 150 GB £24 but I haven’t received the order yet it’s al most 3 week please can you update my order thanks [Mod edit: Please do not sha...

Resolved! Tariff

When I try to change my tariff it says that there has been a problem and to use live chat for support

Resolved! Spend cap

Hi, I’m wanting to lower my spending cap on the number xxxxxxxxxxx. It’s at £60 but I want it to be £10. Thankyou [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Keep number

I want to keep my number from my old contract and use it on this phone with this sim.

Resolved! Where do I enter the code when trying to log into my account?

When I try logging into my account on the O2 website I get a security message, and a code is sent to my phone. The problem is there's nowhere on the website to enter the code! I thought it was impossible to access my account because of this but when ...

Resolved! Iphpne 6s plus

Hi i need a pin number for my sim as it is blocked on xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Changing tariff for more data

I am running really low on data, which has never happened before, and desperately need more data. I am currently on a 15gb data plan with my bill not for another 2 weeks, however if I upgrade to a 30gb tariff plan, will I only receive this extra data...

Resolved! Wrong tariff

Virgin media quoted me £10 but o2 bill showing £12

my billing date

I spoke to someone recently on chat and they had arranged for my billing date to be changed to the 26th when i get paid from my work as the date wasnt suitible before as i was always late paying as i had to wait to be payed myself however they have n...

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