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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10033 Views
  • 1 replies
  • 1 kudos

Resolved! mobile data

Good afternoon I don't seem to have Mobile Data since my last mobile was lost.I have new mobile Samsung Galaxy S8.When i turn mobile data on, a message pops up! "You wont be able to use any apps that require an internetconnection unless I use Wi-Fi",...

Resolved! Warning re extra costs when trying to access mental health support

When I try to text 85258 Text Help Shout, which is a texting version of the Samaritans, I get a warning message saying 'this will cause charges on your mobile account' Please can someone advise how much these charges are? Sometimes, when I feel reall...

KH2 by • Level 1: Joiner
  • 1915 Views
  • 2 replies
  • 0 kudos

Resolved! keeping same contact number

hi my current mobile has broken and will not turn on. i was just wondering if i upgrade to a new phone is there anyway i could keep my existing number? thanks

becci96 by • Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! I want to change my name due to me getting married

Hi, I have recently got married and so I want to change the account name to my married name. Also this account is in my name, but my son as the phone and number. Can you change the way I can access my account as it asks for a code but goes to my sons...

Rachel24 by • Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! My main phone is no longer on myO2

Up until recently my main phone number has been accessible via myO2. I then added a PAYG sim to my account (for my son) allowing me access to both of these numbers. However, I also recently added an additional monthly sim (as a replacement to the PAY...

JRWebb by • Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Resolved! Jaroslav101189**Personal info**

Hi how is possible you give for the new customer better price than for me? I’m with you 7 years and I need to pay more.

Resolved! Phone bill

Hi I have tried to pay my o2 bill 3 times now and keep getting a message at the end to day payment processing come back later to find out but then nothing happens and my bull still isn’t paid? Is there a issues with the website?

Cait1997 by • Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Resolved! Data rollover

Should my data rollover to the next months allowance? 

Trigger by • Level 1: Joiner
  • 638 Views
  • 2 replies
  • 0 kudos

Resolved! Data allowance

My O2 package is for 250gb of data but MyO2 app says Unlimited (650gb). Which is correct?

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