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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Switch to pay as you go

I'm constrained financially and not keeping up with my monthly payments. Wish to pay down outstanding bill and switch to pay as you go. How can I go about this urgently please?

Phone bill

My phone bill is higher then it usually is, I looked at the additional chargers and it's saying there isn't any, I've tried to find why I've been charged extra but it's not showing.

Resolved! Pay my bill

Hello I have just noticed that I don’t have direct deb on my account which I didn’t know about. I would like to pay my bills but I have no idea how??

Resolved! Changing address with no working sim card

Hi there, I have suddenly lost 4G and 02 network on my SIM card. I have reset the network settings, restarted etc but same issue. Other 02 sims work in my phone fine and my sim also not working in other 02 phones. I called to get a new SIM card and f...

Resolved! victim of fraud

hello! Some one just placed an order for new SIM on my name. Please advise.

Resolved! change bank details

How do I change my bank details to set up a new direct debit

Resolved! End the contract

Hi I would like to end the contract. And after change my numer to GiffGaff numer.

Resolved! My account

I changed my o2 password and password when I go and login a error message comes up saying I have to wait 48 hours if I have created and account, which I have not please help me get into the account.

Resolved! Disused mobile number

I'm still paying a monthly tariff for a mobile number I no longer use. I think it was assigned to an old tablet that broke years ago. How do I remove this from my monthly bill.

Resolved! O2 App Not Working Properly

Hi Just Wondering Why Is My O2 App Is Not Working It’s Been Like This For Over 3 Weeks Customer Service Was Meant To Email Me Today But Have Not Tried To Ring But No Answer When In To Store But They Come Back In Half And Hour Didn’t Have Time To Call...

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