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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

FRAUD - Default notices received for a mobile I don't own

I've just received 2 default notices for a mobile number that I don't own. Tried to call customer services but got nowhere. I have reported to ActionFraud but really need to flag it to O2 customer services so that they can pass to their Fraud team. A...

Calling disable unable to make calls are prohibited can't s my 10£ voucher

Resolved! Can't access app

Hi, I can't seem to access my o2 app

Resolved! Telecom fraud

Dear all, Someone just asked me for a text verification code, claiming to help me get a discount, which I provided. He also provided my security information (I'm not sure if I provided the correct information), and in addition, he asked me to provide...

Resolved! Is this a scam email?

Hi, I'm new to this forum but have just had an email from my02@o2mail.co.uk and I'm not sure if it's real or a scam. It literally just said this....... Your SIM swap request is successful. Activation may take up to 24hrs.but I have not requested a SI...

Is there a known issue with the 'Virgin Media O2' link in the My O2 section portal?

I purchased a new eSIM on Friday but every time I click the Virgin Media link in the My O2 portal, it just takes me a 404 'page not found' page.I'm already a VM customer, have been for 10+ years. Do I need to wait for something to activate on my acco...

Resolved! Changing the date my payment comes out

Hi thereIs there anyway I can possibly amend the date that my bill is deducted from my bank account?

Resolved! I want to change something in my recent contract order

okay so i’ve recently made a contract order with something included which i realized that i didn’t need after i asked the bot how could i change my order and it tells me to go to the my o2 app but it keeps saying im too new to o2 and to give it 48 ho...

Resolved! Change adress

Hello. I need to change my residential address. and also the o2 app is not working for me

Overcharged for something I haven't used

I have been charged an extra £0.54 for the last 2 bills. It is supposed to be for a txt message to the same person. I have not included any photos or anything else in the txt. A refund is due. Can't use the virtual assistant or get any support from a...

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