My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9716 Views
  • 1 replies
  • 1 kudos

FRAUD - Default notices received for a mobile I don't own

I've just received 2 default notices for a mobile number that I don't own. Tried to call customer services but got nowhere. I have reported to ActionFraud but really need to flag it to O2 customer services so that they can pass to their Fraud team. A...

Toz by Level 1: Joiner
  • 1344 Views
  • 4 replies
  • 0 kudos

Resolved! Can't access app

Hi, I can't seem to access my o2 app

Resolved! Telecom fraud

Dear all, Someone just asked me for a text verification code, claiming to help me get a discount, which I provided. He also provided my security information (I'm not sure if I provided the correct information), and in addition, he asked me to provide...

fengyi by Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! Is this a scam email?

Hi, I'm new to this forum but have just had an email from my02@o2mail.co.uk and I'm not sure if it's real or a scam. It literally just said this....... Your SIM swap request is successful. Activation may take up to 24hrs.but I have not requested a SI...

AEI by Level 1: Joiner
  • 4226 Views
  • 1 replies
  • 0 kudos

Resolved! Changing the date my payment comes out

Hi thereIs there anyway I can possibly amend the date that my bill is deducted from my bank account?

Corr33 by Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos

Resolved! I want to change something in my recent contract order

okay so i’ve recently made a contract order with something included which i realized that i didn’t need after i asked the bot how could i change my order and it tells me to go to the my o2 app but it keeps saying im too new to o2 and to give it 48 ho...

jay178 by Level 1: Joiner
  • 559 Views
  • 1 replies
  • 0 kudos

Resolved! Change adress

Hello. I need to change my residential address. and also the o2 app is not working for me

Overcharged for something I haven't used

I have been charged an extra £0.54 for the last 2 bills. It is supposed to be for a txt message to the same person. I have not included any photos or anything else in the txt. A refund is due. Can't use the virtual assistant or get any support from a...

Help60 by Level 1: Joiner
  • 636 Views
  • 4 replies
  • 0 kudos