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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Charged call

i accidentally called a number and was charged money off of my balance i would like it back as i didn’t realise i clicked call and immediately hung up.

Resolved! Change to tarrif

Hello id like to change my tarrif to a deal i have found online, if im unable to change then i will be leaving O2 for the foreseeable.

Resolved! Cannot login to my account

I can't login to my account anymore to see my bill

Resolved! Login issue

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Cancel Extra

I want to cancel Disney+

Resolved! Cancelling unused number

Hi, I currently have three numbers on my account, one of which is an internet number which I pay for but never use. This seems pointless but I cannot find if, or how to cancel or delete it. Can anyone please enlighten me ?

Resolved! Changing the date of my monthly top up

days earlier and make that our new monthly top up date. The automatic assistant does not understand this query. The phone number 4445 only has an answer voice which also does not understand the query. there does not seem to be a way of speaking to a ...

Resolved! Bill payment

My latest statement says my outstanding balance was £15.70 but 15.98 taken out

Resolved! Payment

Hello I would like to make a payment for my phone

Resolved! Unsure how to redeem bundle

Hi there, I purchased a Google pixel 7 around a month ago with the deal came a set of ear buds and fit bit that were redeemable after a month, I am unsure how to redeem this, are you able to help?

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