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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

STAC Code

Im trying to leave my old network, theyve given me a STAC code, the form ive tried filling out that requires this STAC code currently doesnt work. Ive contacted customer support, theyve told me I need to speak to my old network to cancel my contract ...

Unable to access my account. App not working

I am unable to access my account. App not working

Resolved! about my last bill

I want to double check a bill on last month 06 september 2023. On of the number (REMOVED) why have a 10 pound extra charges ?

Resolved! unwanted phone calls from o2 call centre

I am totally fed up with daily phone calls from an o2 call centre asking me to get discount by picking up a code and relaying it to them. It is just a preamble to a sales pitch and I continually tell them not to call me again but daily they do. How d...

Resolved! One time code

I am trying to replace my iPhone with a iPhone 15 Pro. I have completed the order but when the one time code is sent to my number (REMOVED) I cannot see it as the screen is unserviceable and therefore blank. Please advise.

Resolved! Address

Hi my account was moved over from Virgin media. I logged onto my account to print statements and can see my old address. How can I change my address and download a bill

Resolved! Free Apple Music redemption code

How do I obtain the redemption code for the free Apple Music extra

My bill has got a twenty five pound charge things I bought what is this

I have a twenty five pound charge saying things I bought what is this

Resolved! Upgrade

I currently have a iPhone 14 pro, I’m looking to upgrade to a 15 pro. I still have outstanding amount left on my phone to be paid off. If I trade the 14 in so I still have to pay the balance off or does trading cancel it out?

Resolved! How can you tell if it is fraud?

I have had a phone call with an offer. I am then sent a six digit code that the person wants me to give to them. The message with the code says that no O2 staff will ever ask for this number. So, what is the point of this number and how do I find out...

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