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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

WD250RH

Hi, wanted to check to separate payments were made £33.00 each

Resolved! New sim

Hii order new sim till now not received

VAT invoice

Please could you tell me how l can download my airtime bill with the VAT itemised as before.

Resolved! Download Bill function has disappeared from MyO2

I used to be able to download a PDF of past bills for invoice recording.This function has disappeared. How do I get a PDF of past bills and current/future ones?

Device ID

Hi to all. How do I edit my device model in the your device box in O2 app information from Galaxy S9+ to Galaxy S23 Ultra.

My o2 app doesn’t let me log in

I haven’t been able to log into my o2 app

Usage

Please tell me my data usage for both phones on my account

Resolved! Contract

I have received a message regarding early minimum contract period. I would like to continue with the remaining 12 months. Do i have to do anything?

Resolved! PAC code

Can you please tell me my PAC code

I need VAT invoices

This is my 4th request - I also went into a store and spoke to the most condescending person I have ever met. I. I also want the last 3 invoices to be changed to show the VAT on my bills. Why did you make these changes and then make it so difficult f...

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