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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

SIM has not arrived yet

Dear O2, my SIM card has not arrived yet. When I should expect the arrival?

Resolved! Add a spend cap to my tarriff

I would like to add a spend Capp onto my current o2 tarriff

Resolved! Tariff

Can you advise me how long my contract is and what tariff I am on please. I seem to be paying more than some of my friends for a. Dry basic package and no phone HP

Sim only deal ending 7 November

Hi, my 12 month SIM only deal ends 7 November. What price could you offer me based on my current deal. Thanks

Resolved! Which tariff can I use to roam whilst in the US

I am currently in the US for few days, is there any data plan or package available I could subscribe to in order to roam effectively with charges.

Credit search

I'd like to know why there was a hard search on my credit file, I had been a virgin customer for years and a hard search was never made, My credit score has dropped 116 points from a perfect 1000 out of 1000.Please explain ...

Resolved! Leave

I want to leave 02. How do I leave

Cannot cancel despite contract being over- what the heck?

I’ve been trying to cancel. I am kept on hold for hours. I cannot do this online. This is predatory and unacceptable. Can someone please get this resolved? This is only venue now left to reach out as I am not in Uk. Ridiculous.

Resolved! MY NEW SIM IS NOT ON NETWORK

I HAVE JUST CHANGED MY PHONE CONTRACT TO SIM ONLY. I HAD A NEW SIM SENT TO MAKE USE OF 5G MY PHONE IS MY ORIGINAL S20 ULTRA

Resolved! Fraudulent order in myo2

Can someone please tell me what I need to do as I have had a suspicious call supposedly from o2 yesterday. I have had a incoming calls issue for a fortnight and today the caller said that because of the hassle they were sending me a free gift of a ne...

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