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Why can't I connect to 5g

Rafa1
Level 1: Joiner
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on ‎13-11-2023 17:55

on ‎13-11-2023 17:55

Why can't I connect to 5g? 

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MI5
Level 94: Supreme
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on ‎13-11-2023 18:02

on ‎13-11-2023 18:02

@Rafa1 

You need 3 things:

A 5g phone

a 5g sim

Be in a 5g area O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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‎13-11-2023 18:04 - edited ‎13-11-2023 18:05

‎13-11-2023 18:04 - edited ‎13-11-2023 18:05

Various reasons including

5G not selected as a network type in your phone settings

SIM is not 5G enabled and needs replacing (call in store with Photo ID to replace)

You are not in a 5G Area

And if you are on PAYG 5G is not available to you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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