My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2126 Views
  • 1 replies
  • 1 kudos

Resolved! my account

o2  have disconected my o2 account could you please let me know why?

buggsay72 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

O2 Extras

I am a recent customer on a 10GB data, unlimited calls and texts deal. When I signed up it stated on the page Disney + on is for six months or if you are not ready to pick now you can select later in the My O2 app. As I was in a rush I did not choose...

PJSL by Level 1: Joiner
  • 271 Views
  • 6 replies
  • 0 kudos

Resolved! Paid money upfront

Hello,I paid for the upfront cost for a new contract but it was out of stock. Will I get a refund for the upfront cost? Or won’t I get a refund?

Resolved! Returning two items

So I recently ordered a new iPhone but I've ordered the wrong one. Was meant to order the the normal iPhone 12 but ordered the mini instead. I've also ordered a new Apple Watch because of the deal. But connected it to the number that will be on the i...

Dilain by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Pay my Airtime bill

My services have been restricted, I’m trying to pay my airtime bill but I cannot call out on my line so unable to contact O2 directly. Tried talking to an agent online but advisors are not available. How can I pay my bill so I can have restrictions o...

Jeremy25 by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Add accounts to my o2

How do I add all my accounts/contracts to My o2 App?

Ktay1983 by Level 1: Joiner
  • 152 Views
  • 3 replies
  • 0 kudos

Resolved! Sim Swap

Hey, my beloved phone has given up the ghost (the screen stopped working) and I've ordered a new one - not from O2. I'll need a smaller SIM card for it and I'm trying to do a swap, but every time I put my SIM's serial number into the O2 website it te...

troi-1997 by Level 1: Joiner
  • 230 Views
  • 4 replies
  • 0 kudos

Change device on the app

I’ve been unable to connect my phone to o2 wifi hotspots because I changed phone and the new one doesn’t update on the system, can anyone tell me what to do? Tried everything but it was unsuccessful

Boitus33 by Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos

Resolved! Change of address

I have lost my phone and need to change my address for that phone that I have lost.I need help so then I don’t send anything to the wrong address.

Resolved! Big Bundle problwm

I changed my big bundle from £10 to £5 then I topped up £10 and O2 took £10 from my balance, then 20 minutes later say that I don’t have enough Balance for the £5 big bundle. I’ve tried a lot of thing but they are not working, it gives me 4G signal b...

Ibrahim by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos