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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9631 Views
  • 1 replies
  • 1 kudos

Unable to log in to MyO2

I was switched from Virgin to O2 and now I can't login to see or pay bills. When trying to register - I get an SMS sent along with code but when I submit code message says that number is connected to another account I have tried O2 app and Virgin Med...

AntonyGG by • Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! cancel an old sim

MorningI have 3 old sim numbers that I appear to still be paying for however I no longer have and need to cancelHow can I do this as I am unable to on my o2

Terri4 by • Level 1: Joiner
  • 429 Views
  • 1 replies
  • 0 kudos

Purchase incentives not honoured

When I signed up for my galaxy flip phone in August 2023 I was persuaded by the incentive of galaxy buds for £1.The offer has not been honoured. I have tried contacting O2 through various channels. First I was told there was a delay and now I am igno...

FB72 by • Level 1: Joiner
  • 1948 Views
  • 11 replies
  • 0 kudos

Resolved! Refund

I am no longer with o2 but am owed 28.12 for my outstanding balance. Could I get this refunded to the account I used to pay my bills please

Afza by • Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

My o2

I have been an o2 customer for years!!! I used to be able to log onto my o2 no problem. But since I changed my name back to my maiden name which may I add you were the only company that demanded proof and questioned me, even though when i became an o...

Annoyed15 by • Level 1: Joiner
  • 625 Views
  • 2 replies
  • 0 kudos

My o2

My o2 will not work for me on the app keeps saying it’s not available for me, I’ve had my contract now for 6/7 months and it’s still not working

Jodie231 by • Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

No reply

I have been on hold now for 60 mins why does it take this long to answer

Lynnew6 by • Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Termination

I wish to switch to another supplier

Online help/chat now only available via the My O2 App - why?

I have been trying to get detailed help regarding my O2 bills - both airtime and device plan, and discuss ways of reducing my monthly costs. The information on the website is not clear, to me at least, and so I have tried to find the online chat faci...

Acccount showing no info

Hello, For over a week or two, When I login to myO2 it says I have no products and my number is incorrect. I have had an account for over a decade and recently got a letter saying it was being updated, now this? Anyone else experiencing this? I tried...

AF8888 by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos
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