My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8827 Views
  • 1 replies
  • 1 kudos

Error message when trying to log into My O2 for past month or so

Whenever I try to log into the My O2 app I get this error message - ‘Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in to...

edie by Level 1: Joiner
  • 708 Views
  • 1 replies
  • 0 kudos

Resolved! changing my name

hi i am looking to change my name 

lucyhicks by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Previous Usage

My previous usage is stuck on October last year and is not showing any recent months. Is this a known issue?

letter

Hi I've been sent a letter with a link, how do I know if it is legitimate?https://accounts.ref.o2.co.uk/openid/claim/identity

Nick26 by Level 1: Joiner
  • 1781 Views
  • 7 replies
  • 0 kudos

My o2 app

Has anyone else had problems with the new O2 app?Since the upgrade it doesn't recognise my e-mail. Can't access my account.O2 are supposed to be sorting this but its been almost 2 weeks and still no joy. Just wondered if i was alone with this problem...

Mik64 by Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

My device is already registered to a My O2 account.

Since my older Virgin mobile account was merged with O2, I have not been able to access my account online. It says I have no services. Many text codes later, I got to speak to an advisor who told me my email address was incorrect on their system but ...

DCH1 by Level 1: Joiner
  • 1657 Views
  • 8 replies
  • 0 kudos

Resolved! Contract end date

Was wondering where i can see when my contract will end?

Durien by Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

Resolved! Refund of O2 account

Hi, I have moved providers and am using the same number. I want to know how I can get the money that is on my O2 account refunded please

Bella4 by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Upgrade

I up grade my phone it was ment to come to day at (REMOVED) driver said it was wrong address on it and was quite rude are we getting it to day email is (REMOVED)