My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1430 Views
  • 1 replies
  • 1 kudos

4G isn’t working

Just travelled from Northern Ireland to the republic and my 4G isn’t working

emma199 by Level 1: Joiner
  • 270 Views
  • 3 replies
  • 0 kudos

Wrong Phone listed on MYo2

My O2 shows an old phone I had listed. How do I update the details for my new phone?

Thornhill by Level 1: Joiner
  • 216 Views
  • 4 replies
  • 0 kudos

Staff contract contact number

I am a retired o2 manager. My staff contract is due to end and I can find no contact details to discuss my renewal. Customer services were no help. Any help please

Buckman62 by Level 1: Joiner
  • 206 Views
  • 3 replies
  • 0 kudos

Resolved! Contacting customer services

Really struggling! need to remove spend cap can't get in touch as constantly told to go to My o2, given an option of buying a bolt on then get a message as more info is needed, the number given doesnt work and the other option takes me back to 202 wh...

Katielh by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Phone upgrades

I have 2 device plans under my name and I can't figure out how to upgrade the other phone, it only gives me the option to upgrade my phone, any help would be appreciated

hayley6 by Level 1: Joiner
  • 201 Views
  • 3 replies
  • 0 kudos

Resolved! Missing bill

I’m missing a bill from Sep 2019. Somehow is not listed for download among the available ones. Thanks

Sin by Level 1: Joiner
  • 307 Views
  • 4 replies
  • 0 kudos

Resolved! Claim huawei gt2 smart watch

I try to make claim huawei gt2 smart watch but they ask invoice/recipt where can i get

Dnc by Level 1: Joiner
  • 167 Views
  • 2 replies
  • 0 kudos

Claiming free gift

I cant find my invoice number to claim my free gift online, any help is appreciated

Discodave by Level 1: Joiner
  • 211 Views
  • 2 replies
  • 0 kudos

Changing email

Want to change my email address

Djarvis by Level 1: Joiner
  • 364 Views
  • 5 replies
  • 0 kudos

Number barred for no reason?!

Help! Had a text off O2 saying "O2: You have previously received a text advising that you have been sending a significantly high number of texts which is against our terms and conditions. Additional information is available from our website https://w...