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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

my usage

I have just received an alert stating that I have used 80 percent of my 250 gb monthly allowance. I seem only to have used 16 percent with 14 days to go. What has happened? Am I being robbed?

Resolved! Cancel contract

Can I cancel my contract online or do I need to go into store?

Resolved! How to cancel my recurring bill if I live abroad

Hello, I'm a British national who got a 2 year contract for handset and sim in november 2021 for an iphone 13 pro max. I've paid off the contract now but I've been living in China for the past 8 months and will continue to do so for the foreseeable f...

Resolved! billing

I recently moved away from O2 and I have been sent a text message saying i have a bill but i can't seem to access anything on my O2 account anymore and therefore can not see what i am payig for and why it is so high. I will not pay it if I can't see ...

Text message not coming through to my phone

Not receiving texts

Resolved! My final bill

Hello, I have recently cancelled my o2 contract but am now being asked to pay a final balance of £10.64. However, this amount does not seem correct as I paid my last bill of £11.91 on 15th March, just 12 days before cancelling. Can you please explain...

bolt on

hello ...im being charged over £7 a month i cant get to my bill would you tell me what the bill is for.................regards...........allan chick

My package costs

Dear sirs, my account is (REMOVED) Dear sirs, my wife has changed her account to Giff Gaff and pays £8 per month for similar useage to my account with you. I pay between £25 and £28 per month. I don't really want to change but i may as the cost diffe...

My o2 app

Hey my 02 app has not been working for a while now I can’t get into it.

Won't let Me log onto app or my account

Hi it won't let me log onto my account on my o2 properly to see my phone bill and data usage I just get this message My o2 isnt availableto me yet ?? It was working fine a couple of weeks ago

O2

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