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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone Bill

I can’t pay my current bill this month due to myself being in financial trouble , is v there any way of help i can get

Bull

I have called this morning and you are closed?

can’t log into my account

Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!

Resolved! My O2 login problem

I can’t login in My O2 app, I typed correct username and password, but it constantly popped up “something went wrong”. Then I login in the website, it shows that I have no orders which is weird because I have a 15£/20GB plan. Could you please help me...

Make a payment but not shows on

Hellou i just make a paymrnt but its shows on my account i still need to pay it again

Airtime rewards

I have claimed £10 airtime rewards According to them it is sitting on my account but has not been taken off my bill they told me to contact o2 i phoned them to be told I wasn’t through to the right dept She said she couldn’t transfer me, put me on ho...

Voucher is going to expire soon

I'm getting an email telling me "Voucher is going to expire soon" I have no idea what it's for where to use it or anything. How do I check what it is?