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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Acccount showing no info

Hello, For over a week or two, When I login to myO2 it says I have no products and my number is incorrect. I have had an account for over a decade and recently got a letter saying it was being updated, now this? Anyone else experiencing this? I tried...

Refund

I received an email that i was in credit and was due a refund. To sign in and enter my details to receive it ? When i sign in theres nowhere for me to do this.

App and website broken for me too

I had written a piece of text explaining my problem with screen grabs and things, but when I came here to post I saw lots of people with the same problem. The app says my "My o2 isn't available yet" and points me to the website. When I try to log int...

Resolved! Can’t add a bolt on via website

I can’t seem to add a bolt on via the website. I am in Egypt

password reset for my02 will not work

I have tried repeatedly to reset my password, each time you send me a nonsense email via Macafee stating that the urls are unsafe. This appears to be a long standing problem via resaerch I have done. What is going on and how can I reset my password s...

Not registered on network

We are unable to make calls on both my wife's and mine mobile phone. When we attempt to to make a mobile call on both phones all we get is "Not registered on network". We assume that this means that that there is something not working with the O2 mob...

my iphone 13 has been updated 17.4.1, but the auto lock is not working

I have tried all the remedies on line to no avail. Please help

Why can’t I log in to My 02.

I reset my password and I can log in on the 02 website but not on MyO2. What should I do?

Sim swap

Why I am not able to swap my sim

My O2 App Login Issues

Hi Been getting this message when trying to login to My O2 via app. 'Oops. My 02 isn't available to you yet.Don't worry, you can still manage your account in My 02 for web.' I can login to web version but it doesn't show bills, usage, etc. I have bee...

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