My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! failes top up

27/12/2021: O2: Top-up loaded. Your balance is now £15.00. Thanks for topping up with O2.29/12/2021: O2: You need a balance of at least £15 on 02 Jan to renew your £15 data Big Bundle with data rollover or it will expire.2/1/2021: 2 of 2: O2: You nee...

Tian by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Wi-fi calling

My wifi calling is not working on my Samsung S20. It is not coming up as on option in the connection settings. It was glitch for a while & now it has disappeared??!!

LMcN by Level 1: Joiner
  • 1 replies
  • 0 kudos

Being sent in circles

I'm having difficulty getting any real help. It's a crazy time so I'm trying not to get frustrated. But I need to get help. My phone screen randomly cracked when I didn't drop it or do anything weird. It's a z flip. I need to get it fixed. I tried on...

Laoise by Level 1: Joiner
  • 3 replies
  • 0 kudos

I can hear everything I say echoing/repeating during calls

Please can anyone help me before I throw my phone out of the window. Have tried calling O2 many times today but can never speak to a human. Terrible customer service that you cannot actually speak to anyone recording just says go to My O2 and and the...

Resolved! Phone data

Hi,Wonder if anyone can help. Last month i signed up for a new 12month data contract for 18GB data. Niwni know what with Christmas and ordering online i have spent some time online but when i look on My 02 app it lists just my unlimited phone time an...

Pennywren by Level 3: Thinker
  • 3 replies
  • 0 kudos

An account

How do I delete my account on this? And how would I get my money back? You took £20 for an upfront payment before telling me I couldn't get the item. Can anyone help with this please?Thanks.

PAC Code

Hi, I have recieved my new mobile and want to add the PAC code from my last contract. I have tried to do it through the ap, but it is unavailable; tried on the phone but they told me to do it online, and I can't find a way to do it on my computer. An...

Amy16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Change add

Hi, I’m trying to change my address but it says i need to confirm my account and they will send me a text but that number i never use and it’s not connect with my iMessage so i can’t receive any text and i can’t change my address. There is another wa...

Claudia by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! official formal billings

Hi, Where can I print out official formal billings which are included my full name and the address ?Thank you.

333 by Level 1: Joiner
  • 1 replies
  • 0 kudos