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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My final bill

Hello, I have recently cancelled my o2 contract but am now being asked to pay a final balance of £10.64. However, this amount does not seem correct as I paid my last bill of £11.91 on 15th March, just 12 days before cancelling. Can you please explain...

bolt on

hello ...im being charged over £7 a month i cant get to my bill would you tell me what the bill is for.................regards...........allan chick

My package costs

Dear sirs, my account is (REMOVED) Dear sirs, my wife has changed her account to Giff Gaff and pays £8 per month for similar useage to my account with you. I pay between £25 and £28 per month. I don't really want to change but i may as the cost diffe...

My o2 app

Hey my 02 app has not been working for a while now I can’t get into it.

Won't let Me log onto app or my account

Hi it won't let me log onto my account on my o2 properly to see my phone bill and data usage I just get this message My o2 isnt availableto me yet ?? It was working fine a couple of weeks ago

phone calls from o2

getting calls purporting to be from o2 which my phone recognizes as spam,they say my sim is outdated and are sending new one. Is this call from you?

Unable to log in to MyO2

I was switched from Virgin to O2 and now I can't login to see or pay bills. When trying to register - I get an SMS sent along with code but when I submit code message says that number is connected to another account I have tried O2 app and Virgin Med...

Resolved! cancel an old sim

MorningI have 3 old sim numbers that I appear to still be paying for however I no longer have and need to cancelHow can I do this as I am unable to on my o2

Purchase incentives not honoured

When I signed up for my galaxy flip phone in August 2023 I was persuaded by the incentive of galaxy buds for £1.The offer has not been honoured. I have tried contacting O2 through various channels. First I was told there was a delay and now I am igno...

Resolved! Refund

I am no longer with o2 but am owed 28.12 for my outstanding balance. Could I get this refunded to the account I used to pay my bills please

O2

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