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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I can’t get into my o2 app

Cannot get into the app. I have entered everything correctly

Security check

Hi I am unable to use online portal, the systems show below: We've sent a code toWe’ve sent you two texts. The first is a warning message not to give one-time codes to fraudsters pretending to work for O2. The second is the code you need to continue ...

Termination Bill

I am now with a different provider,you have sent me a message saying that I have to pay a Termination Bill of £83.The Direct Debit has been cancelled. I require a postal letter stating the Termination figure and how and where to pay it

Call history

Pay as you go call history

Financial statement

Unable to download my past statement can you advise on how I can get copies of my older bill statement?

Resolved! Splitting 2 mobile number

I have been paying my daughters phone bill which is attached to mine. How do I now separate them so she pays for her own phone now.

It won’t let me into my account

It won’t let me log into my account it is saying that they can’t send any codes to my phone

Resolved! Number Port

Hi Can i port my exsisting number to O2 with new device plan?

Unable to access refund on my last bill

I've had a text telling me my bill - and I assume it's my final bill, because I've left o2 - has a balance in my favour of £5.18. I'm told I can have this repaid to me, if I go to 'view bills' in my account - but my account is empty of everything now...

Nothing in the orders

I ordered an iPhone 15 earlier this morning and in the My O2 section there is nothing listed.

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