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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Pay As You Go Top Up Not Showing

I just topped up my pay as you go account but the new balance is not showing in My O2.

Resolved! Disney+

Hi i was looking at my account and have just seen that i have been paying for Disney+ but i dont have it as a bolt on??

25% discount

Cant get 25% discount to work, we are experiencing some technical difficulties someone help.

My O2 app

when I log in to the app it says that you need to wait 2 days for my account to be allowed to have the app but have waited over a week and the same message pops up.

Resolved! Prime Extra

I have been given 6 months of Prime free as an extra by O2. How can I link this to my existing Prime subscription please when I activate it?

Resolved! Cancel Disney+

I'd like to cancel my Disney+ subscription however MyO2 isn't allowing me to manage this 'Extra' currently. How do I cancel it?

Unable to login to see recent bill

Why can't I login into my account to see my latest mobile bill?

Upgrade

Hello I upgraded to a iPhone pro max which was 3 weeks wait but it keeps going up is it in order placed time to wait for phone

Resolved! Roll over data

Would my data from previous plan roll over if I change tariff to another rolling plan?

Cancellation

I need to cancel my 02 that I had with virgin media I have already cancelled with them. I can not call as I have never used and have also lost the 02 sim. I have no calling credits. Please cancel my subscription.

O2

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