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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Changing phone number on account

Trying to log into my O2 account and it’s sending messages to a phone number I don’t have any more but I can’t log in to change it

I need to update my email

I set up a contract today, and accidentally gave the email of .co.uk when it should have been .com. I just wish to change this… is it really that hard to be user friendly?

Resolved! Increase data

I have my daughters phone attached tomy account. She has 2GB of data per month. I wish to increase it. How do I do that?

Resolved! .

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Collection

I placed an order on a phone for collection and it said it will be ready to collect today, but when I call the store I selected they said there is nothing on their system

How do I see other device contracts

I need to cancel a contract but it won't let me see the account

How do I pay finale bill

Hi, I left o2 and have received a reminder that I need to pay finale bill. That its late. But every time I try to locate where to pay it on my o2 (not the app) it's no where to be seen? As I'm not with o2 anymore what number do I ring to pay?

Account/Number recovery.

Hi, Recently I fell on rather hard times & feel behind on my phone payments, resulting in my phone being cut off & losing my number & any ability to phone anyone, I am now back on my feet & have paid off the debt I owed, however I am still of course ...

Bill

HiI've hardly made any calls this month. How come the Bill is over £14 please? Thank you Richard Taylor

Phone bill

Good morning. My o2 bill is very high and says iTunes but I do not use iTunes?

O2

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