My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9850 Views
  • 1 replies
  • 1 kudos

Resolved! Changing payment date

Hello, I was wondering how I change my payment date? I’d like to change it to the 15th of every month

Geege by Level 1: Joiner
  • 605 Views
  • 2 replies
  • 0 kudos

Resolved! Do I have o2 Switch up?

Do I have o2 Switch up? Looking at possible upgrade options but getting conflicting information. The upgrade page says I have o2 switch up, and yet on the same page says I'd need to pay the full remaining amount of my device plan.. So which is it?

DWat900 by Level 1: Joiner
  • 2700 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel an extra

Ive noticed my extra had been added on both my bills so I'm pays for disney+ twice I want to cancel one

Samii by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Over charged

Don't understand why I have been charged an extra £1.30 ??

Ray63 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Leaving contract

Do I need to give any notice to leave now my contract is up

Kwr by Level 1: Joiner
  • 275 Views
  • 1 replies
  • 0 kudos

Resolved! Age restrictions

More info (Highlight to read) Can you remove age restrictions off my account

Char6 by Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

O2 has sent my SIM card to the wrong address twice

My SIM has been sent to the wrong address twice, and I've now ran out of time on my phone to call and have them resend it. I also do not have access to ID, so I cannot go in store to ask for a new one. What can I do? The only way I can get them to re...

Myu by Level 1: Joiner
  • 428 Views
  • 2 replies
  • 0 kudos

cancels the tariff plan

Hi, I moved to another country, how can I cancels the tariff plan but keep my phone number?

IrynaMa by Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Account

hi, I have a sim only 02 account, transfered onto business recently. I was told nothing would change. I can't find my account on my 02, can't make calls, can't text, can't get 4g. HELP

Cheryl28 by Level 1: Joiner
  • 518 Views
  • 2 replies
  • 0 kudos

Resolved! I would like to cancel accounts

Hi. I have moved to Thailand so want to close my account. I have lost my o2 sim and can’t login to my o2 account to be able to close my account

Luke31 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos