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My service requests isn't working

TCF
Level 1: Joiner
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I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made.

 

I changed them last year in the same way with no issue, now it doesn't work.

 

It is saying the status is closed and completed but it has not changed anything.

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TCF
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TCF_0-1724317771048.png

Here is what shows

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MI5
Level 94: Supreme
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@TCF 

You'll need to call 8002 to chase it up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
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TCF
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I contacted them but it was all bots, no access to talk to human.

Message 4 of 5
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MI5
Level 94: Supreme
  • 151345 Posts
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  • 28829 Solutions
Registered:

@TCF 

You'll just have to keep trying unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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