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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6795 Views
  • 1 replies
  • 1 kudos

Resolved! Pay As You Go Top Up Not Showing

I just topped up my pay as you go account but the new balance is not showing in My O2.

HJB6 by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+

Hi i was looking at my account and have just seen that i have been paying for Disney+ but i dont have it as a bolt on??

Taomine by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

25% discount

Cant get 25% discount to work, we are experiencing some technical difficulties someone help.

Big-joe22 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

My O2 app

when I log in to the app it says that you need to wait 2 days for my account to be allowed to have the app but have waited over a week and the same message pops up.

MrBlue by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! Prime Extra

I have been given 6 months of Prime free as an extra by O2. How can I link this to my existing Prime subscription please when I activate it?

Resolved! Cancel Disney+

I'd like to cancel my Disney+ subscription however MyO2 isn't allowing me to manage this 'Extra' currently. How do I cancel it?

Upgrade

Hello I upgraded to a iPhone pro max which was 3 weeks wait but it keeps going up is it in order placed time to wait for phone

Peter-64 by Level 1: Joiner
  • 240 Views
  • 3 replies
  • 0 kudos

Resolved! Roll over data

Would my data from previous plan roll over if I change tariff to another rolling plan?

2Tee by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos