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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

extra phone number

I have been an O2 customer for a while. My son is thinking of changing to O2. Is there a deal for me to get a second number attached to my account or will it cost the same for him to set up his own account? Peter Blach

Closed Account and IMEI Blocked

I have an issue that is proving very frustrating.I have multiple lines and device plans and have had for years.Back in April one of my device plans disappeared from my app. I was unaware that this was due to a bill having not been paid and I assumed ...

SOS! Abroad no service now

I have been using my o2 number abroad, but today I suddenly realized that my number is showing no service.Previously it had been receiving texts and calls normally and also ensured that there was a phone bill in it.I have a lot of apps linked to o2 p...

End my contract

I want to end my contract

Account

I can’t log into my account, when it does with my email it says I have no devices with yourselves, I go on holiday on Saturday and all I wanted to see if I have roaming data on my plan. I’m getting really sick and tired of this whole logging in, it’s...

I thought my package included European calls

I have been charged for calls in Turkey. I thought this was a European country with the same charges.Please help.

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Data usage

I have been warned that I only have 28MB data left this month but when I check the usage it says I've only used 282MB of my 500MB allowance. Can you clarify?

Cancelled contract issue

I have recently gone through the process of cancelling my contract as listed on the O2 site (option: "I’m not switching to another network, and I don’t want to keep my number"); However, I have just received notice that I been billed for the previous...

Bills

Hello! Why my bills are different, in o2 i was agreed for 72 pounds, but the bill i am send is 102 or 91 pound. Can you clarify that

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