My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6795 Views
  • 1 replies
  • 1 kudos

Resolved! Cancel contract

How do I contact someone to cancel my contract? I have a sim from O2 and they said they would cancel the contract, but they haven't yet.

Still cannot access my o2 account

I was originally on Vodafone and transferred across to o2 and I still cannot access my o2 app. Says it’ll take 48 hours but it’s been weeks if not months

Resolved! Samsung Galaxy Buds2 Pro for £1. 8th June - 5th July

I received this offer for the buds if I bought out a contract for the samsung galaxy 23 256gb model(also applicable to s23 ultra 512gb). More than 30 days have passed without receiving my voucher, so I contacted customer service, who claimed there wa...

Phone order

where is my iphone 15 pro max? Been on order since september

57dianne by Level 1: Joiner
  • 224 Views
  • 2 replies
  • 0 kudos

Won’t log in

I can’t log into my o2 it’s saying there’s a fault 

Jordan16 by Level 1: Joiner
  • 166 Views
  • 2 replies
  • 0 kudos

Resolved! Name change

I need to change my account name as I have got married

Keara by Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Resolved! 18+ Settings

Hello I would like to remove the restricition on 18+ websites for my account.

Disney + subscription end date

How do I find when my Disney + subscription ends? and if it auto-renews or not?

GMC by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! Payment

I have a bill on my account and unable to pay it till a certain date. I keep getting messages saying that I won’t be able to call or text. I’ve tried calling and messaging to arrange a date to pay and keep my account live but I keep just getting quot...

Angharad by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! blocking a stolen sim

we've only just realised the sim card has gone missing in my phone and so we need to block it

abc3 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos