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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Returned to Cosigner

Hi there, I placed an order for a new device on 28th July, I received my contract documentation via email and another email saying my order is on its way, with estimated delivery 30th July. I just checked My O2 as I hadn't received any follow-up on t...

O2 IMEI issue

Hi, I purchased a used pixel 8 pro yesterday and my SIM card was working for about 2 hours before it went to emergency calls only. I've tried the SIM in another phone so I know that the SIM is ok. I've contacted customer services and visited an O2 st...

Over charged

I have been over charged from my last bill and it says you owe me £44 how do I get this ?

Resolved! E sim

Hello, I recently accidentally deleted my e-sim from the profile in settings of my IOS. I can’t seem to find the QR code to retrieve it. Is it possible to resend a QR code, and if so, how?

end of contract

Hello, my contract is due to expire and I do not want to pay for the sim only, how do I cancel this before I get charged?

Resolved! PAC CODE

I need to get a PAC code

Resolved! Age restrictions

I have two contacts and I want different age restrictions on them but it’s not letting me do it it’s changing both of them to the same one each time I want my number on open roam and the other number on restricted viewing and it’s my niece under 16 o...

Haven't received 4 digit pin for delivery exchange,

I've just ordered a new Samsung Galaxy S24 Ultra, which was brought to my house via delivery today. The delivery driver was unable to give me the parcel as he needed a 4-digit pin to confirm my identity. I have not been sent a 4 digit pin, neither by...

Resolved! Stolen Phone

Hello my phone was stolen while on holiday in Barcelona. I am a U.K. resident and have a pay monthly contract with you. I need to block the SIM card as well as look into terminating the contract under these circumstances. I have reported this crime a...

Recycling

I’m looking to upgrade which would involve paying off my device plan but I also want to recycle my current phone. Can I use the recycle payment to pay off my device plan?

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