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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change data

Hi team, I've recently changed my passport and my last name. Kindly contact me asap via email in order to amend my data on the contract since it's impossible to download my marriage certificate via O2 app. [Mod edit: Please do not share personal deta...

My o2 login

Created an account it’s been 48 hours and the app still will not allow me to login but I can login on safari

My bill

I am confused on why I am being billed now for £49 for mobile broadband I haven’t been using since I went with virgin. Why are you now trying to bill me

Concert tickets

Hi, I’m trying to access the O2 app to download my concert tickets for tonight but the app won’t let me in

Travelling to turkey

Hello I am travelling to turkey today just wanted to know can I use my normal tariff without being charged

Damaged phone case and screen protector

Sent me it bent. Packaging is bent too

Cannot access my account

I normally access my account with my laptop using wifi, as there is no mobile signal in my area. Because of the lack of mobile signal I cannot receive text messages. This month O2 appears to have introduced an additional check by sending a text secur...

Final device plan bill

Hi,I need to make a final payment to settle my device plan loan but my account with O2 has been cancelled because I moved to another service provider, so I cannot get an itemised bill or see what the additional expenses added on to my device plan are...

I traveled abroad to nigeria and i dont have network

I am trying to pay bill as well as pay for O2 roaming so i can use my sim as i am in Nigeria but I dont even have network on the service to do anything please help.

Broken Phone

Hi I'm wanting to upgrade my phone as my current one has broke, because of this I cant receive verification codes which i need to upgrade my contract. Could you please give me some advice regarding this or should i just go to an O2 store? Thank you

O2

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