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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

account access

i cant log into my account as ive lost the number linked to my account, thus not being able to verify the text code

Amazon Prime Extra

When I bought my O2 phone it let me have Amazon Prime for free for 3 months as an extra. This expires on 6th September. I have tried to turn off auto enrol and cancel this several times on the app and web browser. It should not be this hard, nor shou...

Forgotten email and password used to login as haven’t been prompted to do so in a while

Hi I just wondered what the process to change email and password was as I haven’t been prompted to login in a while and the o2 account was set up by my step dad so I wish to change to my email if it’s still under his name

Track my order

Good evening, Hope you are well. Please could someone assist me in the following. Order was placed on the 16th August for a Samsung watch 7. When I received an email saying that order was received. Delivery date was for the 19th August. I have not ye...

FRAUD

Does anyone know how to get a response from Fraud team- have been calling O2 over and over again for 2 months who say they will call in 24-48 hours. Obviously this has not happened. They also said they have to contact me. Currently someone has commit...

Roaming.

Can I use my data abroad ?

Can’t send anymore codes

Trying to sign in and I’ve requested to many codes as it was not working and just sending me back to the log in screen anytime I put the code in

login issue

I am unable to login in my account.

Esim

I bought an Esim yesterday. I thought it automatically would install. It hasn't but I can't get into my O2 on my phone to install it as it keeps wanted a code sent to my number as confirmation that it is me but it's already transferred my number to t...

Delivery - PIN

Hi - the courier has tried to deliver my new iPhone twice now (yesterday and today) but hasn’t been able to hand it over as I haven’t had a PIN number from O2?

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