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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10023 Views
  • 1 replies
  • 1 kudos

Login issue

How to login to my o2 with login code ? 

Tamao by • Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Login denied

I’ve tried to login to my o2 to see my bills and despite correct login details I get an access denied message on the app and desk top

Dom8 by • Level 1: Joiner
  • 1869 Views
  • 9 replies
  • 0 kudos

Contract renewal

I’ve had a text to say my contract has come to an end. I have tried unsuccessfully to renew my current contract via my phone . Each time I enter the security code sent to my phone nothing happens

Sola02 by • Level 1: Joiner
  • 1131 Views
  • 3 replies
  • 0 kudos

Track my order?

Hi all, Looking into how to track an order I placed around 2 months ago. I have tried my best following instructions via help with no actual option to track my order via my 02 account. How do you track your order once logged in? I seem to be stuck in...

Andrew753 by • Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos

Leaving O2

I thought I had accepted an offer on the 5th September but this is not showing on my new bill and the acceptance doesn’t seem to have gone through and it seems to have expired. The new upgrade offers do not match the earlier one so I have to look els...

Andrewm1 by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Missing Order - Samsung Watch order.

I ordered a watch from O2 on the 13th August. I still have not received it and no one I can get hold of to find out where it is. This is pretty disgraceful service. Over 1 month and missing order, not even dispatched. If you can't fulfil then give me...

Pictures

My phone won't let you send pictures?

Cath4 by • Level 1: Joiner
  • 391 Views
  • 3 replies
  • 0 kudos

Last bill

Please send me my final bill asap

Final bill breakdown

I'm leaving , can you send me a final bill breakdown asap  

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