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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8801 Views
  • 1 replies
  • 1 kudos

Resolved! couldn't able to change new number to old number.

Hi thereI got SIM yesterday. I activate accordingly the pepper says. But couldn't able back my old number. How can i back my old number?thank you!

Gurung by Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Sim

Hi I’ve had an email saying I’ve been accepted for monthly sim only payments but my email as told me to sign in to my account for what’s next but there is nothing there for me to do please help

Jo95 by Level 1: Joiner
  • 333 Views
  • 3 replies
  • 0 kudos

Sim activate

Hello, I am having issues with activating my sim.ive put my new sim in however I’m not getting a signal still. I’ve tried sending a code to my temporary number but it is not in use anymore and can’t find a way to change my temporary number. I’ve trie...

Leigh90 by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement sim

My husband is in hospital and he has lost his sim card for his phone. I cant see anywhere on the website to get a replacement except by calling but my husband is unable to use his phone due to his injuries. Can anyone help?

Phone account turned off

Hi I have paid my sons bill and his account isn’t back on yet

Lisa2009 by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Received contract email

Hi i was on the phone upgrading my phone and waiting for new contract email. I have received emails now and want to continue with setting up new contract please

Sharonb55 by Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

Call to Armenia??

I noticed that I have been charged £3 for a call to Armenia, something I have never done. I have had a few scam calls from Armenia but I never reply and in fact I have blocked a few of the numbers. But the number I have allegedly called is a differen...

Fig by Level 1: Joiner
  • 844 Views
  • 2 replies
  • 0 kudos

I want to cancel my contract

Hi, I’m trying to cancel my contract completely but it is seemingly impossible to do this via the My O2 account.

Alex1947 by Level 1: Joiner
  • 689 Views
  • 1 replies
  • 0 kudos

Trying to cancel a SIM that isn't used

Finally getting around to cancelling a SIM I got as a package deal with Virgin Media, but I'm just going around in circles on this.Because the SIM isn't even in a working phone I cant just call 202 or anything and it seems the other method of contact...

J-D-W by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

My service requests isn't working

I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made. I changed them last year in the same way with no issue, now it doesn't work. It is saying the sta...

TCF by Level 1: Joiner
  • 433 Views
  • 4 replies
  • 0 kudos