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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Will my phone number work long term

Cancelling o2 by accident

I think I accidentally cancelled my o2 and I don’t want to

Resolved! scams

Hi I recently recieved several calls from a call centre in India claiming to be from O2 offering my a 35% discount on my plan. Who do I report this to?

Resolved! Changing payment date

Hello, I was wondering how I change my payment date? I’d like to change it to the 15th of every month

Resolved! Do I have o2 Switch up?

Do I have o2 Switch up? Looking at possible upgrade options but getting conflicting information. The upgrade page says I have o2 switch up, and yet on the same page says I'd need to pay the full remaining amount of my device plan.. So which is it?

Resolved! Cancel an extra

Ive noticed my extra had been added on both my bills so I'm pays for disney+ twice I want to cancel one

Over charged

Don't understand why I have been charged an extra £1.30 ??

Leaving contract

Do I need to give any notice to leave now my contract is up

Resolved! Age restrictions

More info (Highlight to read) Can you remove age restrictions off my account

O2 has sent my SIM card to the wrong address twice

My SIM has been sent to the wrong address twice, and I've now ran out of time on my phone to call and have them resend it. I also do not have access to ID, so I cannot go in store to ask for a new one. What can I do? The only way I can get them to re...

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