Trying to cancel a SIM that isn't used

[J-D-W]

Finally getting around to cancelling a SIM I got as a package deal with Virgin Media, but I'm just going around in circles on this.

Because the SIM isn't even in a working phone I cant just call 202 or anything and it seems the other method of contact is writing a letter?

I cannot find an easy way to do this.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2