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megan33
Level 1: Joiner
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on ‎04-10-2019 14:32

on ‎04-10-2019 14:32

I have lost my sim card, I only have access to my email but I need to log onto my O2 to see when I am due an upgrade, as my phone is broken. I also have my account number from my bills. Can you help me gain access to my account?

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MI5
Level 94: Supreme
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on ‎04-10-2019 14:35

on ‎04-10-2019 14:35

@megan33 

Firstly you need to report the loss to get a replacement sim card Guide: Lost or Stolen O2 Device? - How to Report it 

If you need access before that arrives you'll have to speak to customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151920 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎04-10-2019 14:35

on ‎04-10-2019 14:35

@megan33 

Firstly you need to report the loss to get a replacement sim card Guide: Lost or Stolen O2 Device? - How to Report it 

If you need access before that arrives you'll have to speak to customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎07-10-2019 11:56

on ‎07-10-2019 11:56

You should be fine if you follow the above advice @megan33 but if you have any further questions then give us a shout here! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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