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megan33
Level 1: Joiner
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I have lost my sim card, I only have access to my email but I need to log onto my O2 to see when I am due an upgrade, as my phone is broken. I also have my account number from my bills. Can you help me gain access to my account?

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MI5
Level 94: Supreme
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@megan33 

Firstly you need to report the loss to get a replacement sim card Guide: Lost or Stolen O2 Device? - How to Report it 

If you need access before that arrives you'll have to speak to customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119420 Posts
  • 605 Topics
  • 17357 Solutions
Registered:

@megan33 

Firstly you need to report the loss to get a replacement sim card Guide: Lost or Stolen O2 Device? - How to Report it 

If you need access before that arrives you'll have to speak to customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Martin-O2
Community Manager
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You should be fine if you follow the above advice @megan33 but if you have any further questions then give us a shout here! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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