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When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

noobie
Level 1: Joiner
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When I bought my Samsung Galaxy S23, it came with the free Samsung earbuds pro 2 offer but the code was never sent and the code was due on the 19th of May. When nothing had arrived by the 27th, I contacted by phoning o2 customer services who apologised and said I would get the code within 5 days.

 

As expected, nothing happened. I again phoned o2 by phone on the 4th june and again they apologised and said I would recieve a code within 48 hours, sure enough nothing again, has arrived.

 

I spoke to another customers serviceson the 6th who again said, yes I qualified and apologies and things are now in place for me to recieve a code within 48 hours. Needless to say, still nothing. I had also on Friday, tried to ring my local store only to have over 4 hours, 11 calls going unanswered.

 

When I signed my contract, the promotion was part of the deal. Would I be in a position to now cancel my contract through the supplier being unable to complete fully, thier part of the contract?

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Oxonian
Level 37: Blazing a Trail
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@Scott-24 

A bit more information in here :-

Guide: Gift with Purchase  

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Scott-24
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After all that order is completed and collected. Great help from o2 manager @Dave-O2. Dealt with quickly, top bloke. Ordered in Oct 23' he had it fixed in less than 24hrs 

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Cleoriff
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Good to hear @Scott-24 👍

Veritas Numquam Perit

Girl in a jacket
Message 23 of 24
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Oxonian
Level 37: Blazing a Trail
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@Scott-24 

I hope that you conclude that the gift was worth waiting for. 

Please let us know how you get on with it. 😀

Message 24 of 24
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