When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

[noobie]

When I bought my Samsung Galaxy S23, it came with the free Samsung earbuds pro 2 offer but the code was never sent and the code was due on the 19th of May. When nothing had arrived by the 27th, I contacted by phoning o2 customer services who apologised and said I would get the code within 5 days.

As expected, nothing happened. I again phoned o2 by phone on the 4th june and again they apologised and said I would recieve a code within 48 hours, sure enough nothing again, has arrived.

I spoke to another customers serviceson the 6th who again said, yes I qualified and apologies and things are now in place for me to recieve a code within 48 hours. Needless to say, still nothing. I had also on Friday, tried to ring my local store only to have over 4 hours, 11 calls going unanswered.

When I signed my contract, the promotion was part of the deal. Would I be in a position to now cancel my contract through the supplier being unable to complete fully, thier part of the contract?

[gmarkj]

The advisor on duty this morning is @O2Sarah-.

Let's see if she can help.

[O2Sarah-]

Thanks for the tag @gmarkj 

@jimbob2 I will send you a private message so we can look into this.

[Scottyt92]

I have the same issue, keep being told to wait 48 hours, but the code never comes.

Can you assist me?

[Cleoriff]

@Scottyt92 

I'll tag @O2Sarah- to see if she can help. Is on from 8am this morning.

[O2Sarah-]

Thanks for the tag @Cleoriff 🙂

@Scottyt92 I will send you a private message so we can look into this. 

[Altallo]

Unfortunately I am also in the same boat, sms was due mid May, spoke to CS 3 times since then and still waiting for code.

[Lee87]

I'm still having this issue, multiple phone calls ro O2 CS since I got the phone in May and still no code

[Scotty66]

Would appreciate some help too. Been told numerous times to "wait 48hrs" for a code and nothing ever arrives. Getting really fed up with 02 now tbh. 

[Scott-24]

Been waiting since Oct last year for my code hasn't arrived 

[Enlli]

All the advisors on here that helped have now been removed. We are just a community of customers now 

You need to persist with O2

You will need to contact O2.

Use socal media to keep a written record 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract)