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View my bull

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Wegone
Level 1: Joiner
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on ‎14-04-2018 06:54

on ‎14-04-2018 06:54

Unable to view my bill. Always takes me on a loop to sign in again, then says there’s a problem, then takes me back to my 02. Frustrating. Any ideas?
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Cleoriff
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‎14-04-2018 07:12 - edited ‎14-04-2018 07:15

‎14-04-2018 07:12 - edited ‎14-04-2018 07:15

@WegoneTry clearing cache and cookies. Or even try a different browser. I have just tried mine. Working on FF on PC and Chrome on mobile.

If still having problems (using mobile) leave it for a while and reboot the phone. It may just be a small glitch

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎14-04-2018 07:12 - edited ‎14-04-2018 07:15

‎14-04-2018 07:12 - edited ‎14-04-2018 07:15

@WegoneTry clearing cache and cookies. Or even try a different browser. I have just tried mine. Working on FF on PC and Chrome on mobile.

If still having problems (using mobile) leave it for a while and reboot the phone. It may just be a small glitch

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

 

Veritas Numquam Perit

Girl in a jacket
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MI5
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In response to Cleoriff
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on ‎14-04-2018 09:43

on ‎14-04-2018 09:43

Is it the same as the issue discussed here?
https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1059754/highlight/t...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎14-04-2018 21:35

on ‎14-04-2018 21:35

@Wegone wrote:
Unable to view my bill. Always takes me on a loop to sign in again, then says there’s a problem, then takes me back to my 02. Frustrating. Any ideas?

And make sure you've signed-in to the O2 site, not just to the Community forum, @Wegone:

 

20**Personal info** 21_32_50-O2 _ Accounts _ Sign in _ View bills , balances and emails in your My O2 account.png

|-- O2 Social Media Team via Facebook Messenger
NoAccountAccess

O2CommunityAward


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