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Xana1990
Level 1: Joiner
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I recently applied to upgrade early for new phone which I think got declined! But you still took the fee? When will I get that back 

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MI5
Level 94: Supreme
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@Xana1990 

O2 won't have any money from you if the order was declined.

The money is held pending by your bank and only they can return it to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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