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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Recycling

I’m looking to upgrade which would involve paying off my device plan but I also want to recycle my current phone. Can I use the recycle payment to pay off my device plan?

cannot add open o2 discount

I am unable to add my open o2 discount. repeated attempts result in the same error messgaethere has been a problemveey frustrating

Sim

I am trying to log into my o2 it does not let me log in to it at all. also I ordered a SIM card on Thursday which I still did not get

Contract

Where do I find cancel my contract in MYO2.

I’ve canceled subscription but still getting bills

Hello, I’ve never used O2 and always getting bills. I’ve already canceled it by paying everything, but it was not canceled and I continue getting bills.you also want to report me to debt collectors, why? I’m not using your services, already canceled,...

Not been contacted about a phone contract

Good afternoon, To whoever it may concern. I recently placed an order in for the new Iphone 15 Pro Max. My order number is [removed]. I ordered on friday 26th july& then got an email an hour after i ordered on friday saying they had to do a credit ch...

Roaming

No have roamming

Sim card

Hello, My phone has been handed to the police to help with an investigation and they have advised me to contact you to get a new sim card so I can still use my number while they are using my phone to aid with the investigation. Thank youRyan

Resolved! facetime and imessage

hi i, having a issues with face time and imessage on my apple iphone 8 it wont let me use my phone number with my facetime any help?

5g SIM

I need to confirm that someone from 02 rang me yesterday and set me up on the Virgin Media/02 site and arranged to send me a 5G Sim. If this is so, i have just found out that my device dies not support 5G

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