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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 11719 Views
  • 1 replies
  • 1 kudos

Over charged

I have been over charged from my last bill and it says you owe me £44 how do I get this ?

Cammy7 by • Level 1: Joiner
  • 551 Views
  • 4 replies
  • 0 kudos

Resolved! E sim

Hello, I recently accidentally deleted my e-sim from the profile in settings of my IOS. I can’t seem to find the QR code to retrieve it. Is it possible to resend a QR code, and if so, how?

829 by • Level 1: Joiner
  • 1219 Views
  • 1 replies
  • 0 kudos

end of contract

Hello, my contract is due to expire and I do not want to pay for the sim only, how do I cancel this before I get charged?

SamS1999 by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Resolved! PAC CODE

I need to get a PAC code

Resolved! Age restrictions

I have two contacts and I want different age restrictions on them but it’s not letting me do it it’s changing both of them to the same one each time I want my number on open roam and the other number on restricted viewing and it’s my niece under 16 o...

Bethan2 by • Level 1: Joiner
  • 813 Views
  • 1 replies
  • 0 kudos

Haven't received 4 digit pin for delivery exchange,

I've just ordered a new Samsung Galaxy S24 Ultra, which was brought to my house via delivery today. The delivery driver was unable to give me the parcel as he needed a 4-digit pin to confirm my identity. I have not been sent a 4 digit pin, neither by...

Tomk1997 by • Level 1: Joiner
  • 1046 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen Phone

Hello my phone was stolen while on holiday in Barcelona. I am a U.K. resident and have a pay monthly contract with you. I need to block the SIM card as well as look into terminating the contract under these circumstances. I have reported this crime a...

Recycling

I’m looking to upgrade which would involve paying off my device plan but I also want to recycle my current phone. Can I use the recycle payment to pay off my device plan?

Ibush by • Level 1: Joiner
  • 661 Views
  • 2 replies
  • 0 kudos

cannot add open o2 discount

I am unable to add my open o2 discount. repeated attempts result in the same error messgaethere has been a problemveey frustrating

paddyf by • Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Sim

I am trying to log into my o2 it does not let me log in to it at all. also I ordered a SIM card on Thursday which I still did not get

Laura53 by • Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos
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