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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel insuranc

Hello, how I can cancel my insurance ?

Wont send me anymore messages to login

It’s not letting me recieve anymore messages including my one time passcode, I was getting my account looked at and checked if it was active every so often and now it won’t send me anymore codes

Resolved! what is this number [removed]?

Hello, I noticed this morning that this number [removed] is associated to my account. Could you please let me know what is it for. [mod edit: as this is publicly viewable we've removed the phone number. Thanks ]

O2 app

How to download my o2 app overseas (africa)? My google play store says "it is not available in my country" Is there a way to download it?

Pac code

Hi, I need a PAC code for my phone number, how do I get it? Kind regards

Want to pay but need you to unblock

Hi, i have not pay my bill and my number is not working. Please could you provide me how can i make payment without accesing myo2 as when restarting the account the code is needed goes into my number via msn that I am not receiving as the number is b...

O2

Hello I have switched from o2 to sky due to my new phone , I haven’t got my new sim with me on holiday anyway you can transfer me back to my old sim on o2 so I can carry on using my calls texts and data ? Whilst on holiday ?? Thank you

Resolved! Number change

Hi, need help with changing from NEW NUMBER to my old one , As I’d like to keep the same number, but it isn’t working

Logging in

Hello When I try and log into my o2 it says it needs to send a code to my phone number about 1 minute after I receive the six digit code and when I enter it in It takes me back to the log in page and makes me reput another code and I'm stuck in the c...

Is there a way of turning text promotions a a preference in the O2 account or app?

O2

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