cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade

Xana1990
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently applied to upgrade early for new phone which I think got declined! But you still took the fee? When will I get that back 

Message 1 of 2
206 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Xana1990 

O2 won't have any money from you if the order was declined.

The money is held pending by your bank and only they can return it to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
203 Views