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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Airtime plan bill

Hi, Can you please explain to me why I have been charged £63.00 from my airtime bill for the last month? Regards,Michael.

Resolved! Disney+ Bolt On has been added to my bill. Is this just for this month?

I have noticed that a Disney+ Bolt On has been added to my bill. Is this just for this month or is it for the months coming up. If it is repeated how do I get it cancelled.

Resolved! No connection

I’ve just got a new phone and now have lost connection. I cannot ring and receive phone call plus my what’s app has been lost. What should I do.

Resolved! Direct debit

You keep sending me messages saying that you are setting up a new direct debit for me. This is wrong as I have already been paying a direct debit to you for years. Why has this changed? I do not need a new direct debit.

Resolved! Need to end my contract

I would like to end my contract

Resolved! Am I being scammed?

For 2 days my wife and I (2 separate accounts) have had 3 texts and 3 emails to say that you have set up a direct debit with our bank. As these already exist, is this a scam? Regards David

Resolved! My O2

Hello, I have been a o2 customer for a while and recently changed SIM card. I kept my old number, but now I can’t log in to my o2. It says my bios linked to a different account but it is not it. please can you amend this so I can log in to my account...

Resolved! Change of address

How do I change my address?

Resolved! final bill

How do I pay my final bill of £2.10 ?

Resolved! problems with my bill

Hi, i notice on my o2 bill that i am being charged for 2 lots of data roaming zone 1 , i only ordered 1 which i didnt use , i dont mind paying the £26 for that but i dont need a second bolt on. thanks Ian

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