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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2145 Views
  • 1 replies
  • 1 kudos

Resolved! PAC

I just received my new phone from O2. I'd like to switch my number from the current provider to O2. Please could anyone tell me the process? Thanks

Purple-28 by Level 1: Joiner
  • 471 Views
  • 7 replies
  • 0 kudos

Resolved! Billing

I've just gone into banking to check my account. I'm paying four different amounts monthly. And I'm confused at what I'm paying for. I've tried ringing 202 but not getting through don't know if anyone can help do I need to keep trying with 02 ?

Resolved! Hi

Hi whit adres you send this sim card please

Resolved! Email address changed, but still receiving service emails to the old address

Hi all, As the subject says, some time ago I changed the email address on My O2 to my new one. When I log in, I now use the new email address as my login username. However, today I found I'm still getting O2 service emails (this one was about the cha...

MoonSpook by Level 1: Joiner
  • 195 Views
  • 3 replies
  • 0 kudos

O2 NHS discount

No message has come to my email address to verify opening 

Carmel by Level 1: Joiner
  • 135 Views
  • 2 replies
  • 0 kudos

Resolved! Change of Terms and Conditions

So I’ve just had an email from O2 saying from August my terms and conditions for my sim only tariff is going to change but doesn’t explain how it will affect me. The link to show the Terms and Conditions doesn’t open. Is this change because of the me...

Menace by Level 1: Joiner
  • 274 Views
  • 3 replies
  • 0 kudos

Resolved! new device

Hi,Ordered a new device and website said the device was available, then received emails and texts to say sorry, device is out of stock and waiting for stock to arrive - annoying but hey ho!What I really want to know is the device has a claim back of ...

Cliffyboy by Level 1: Joiner
  • 246 Views
  • 6 replies
  • 0 kudos

Resolved! Scam text?

Just purchased a new phone and received a message saying my latest bill could not be processed and my o2 services would be disabled unless I updated my info. I merrily began doing this, assuming it was because of the new phone. Until it got to the pa...

SuMc by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

Resolved! legit email?

Can anyone tell me if this is an email address that i would recieve legit o2 emails from please? news@email-o2.co.uk It's an email about terms and conditions changing

FB43 by Level 1: Joiner
  • 474 Views
  • 5 replies
  • 0 kudos