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Unsolicited premium rate texts

BeccyS
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My son has been charged for premium rate texts that he has neither made or received. How do I get these cancelled?

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Cleoriff
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@BeccyS 

You need to call O2. You will also need to prove that he never sent these texts I'm afraid

Ask customer services to place a bar on premium numbers

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Check this guide Guide: Tips to avoid unexpected charges on your bill 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106007 Posts
  • 790 Topics
  • 5415 Solutions
Registered:

@BeccyS 

You need to call O2. You will also need to prove that he never sent these texts I'm afraid

Ask customer services to place a bar on premium numbers

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Check this guide Guide: Tips to avoid unexpected charges on your bill 

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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@BeccyS 

Some help guides for you here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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