cancel
Showing results for 
Search instead for 
Did you mean: 

Unsolicited premium rate texts

BeccyS
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My son has been charged for premium rate texts that he has neither made or received. How do I get these cancelled?

Message 1 of 3
304 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@BeccyS 

You need to call O2. You will also need to prove that he never sent these texts I'm afraid

Ask customer services to place a bar on premium numbers

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Check this guide Guide: Tips to avoid unexpected charges on your bill 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 3
294 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@BeccyS 

You need to call O2. You will also need to prove that he never sent these texts I'm afraid

Ask customer services to place a bar on premium numbers

https://www.o2.co.uk/help/account-and-billing/premium-service-checker 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Check this guide Guide: Tips to avoid unexpected charges on your bill 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
295 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@BeccyS 

Some help guides for you here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
289 Views