Solved: Undo bolt on remove

CzarinaMAA · ‎05-04-2020

Hi,

I added a bolt on today and the status says "Removed by you". But I didn't remove it. I don't even know how to. My cousin added a bolt on today as well and the status is "Active". How do I undo the removal if that is possible? Please help. Thanks.

MI5 · ‎05-04-2020

You'll need to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-04-2020

You'll need to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎05-04-2020

Removal of a bolt-on usually means a call to O2 CS, detail below.

Sounds like something has got itself a little tangled-up, if you can't add the bolt-on again yourself in your MyO2 app or online, try calling O2 tomorrow morning around 08:15am.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Good luck!

Links to O2 Social Media Team here

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