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Undo bolt on remove

CzarinaMAA
Level 1: Joiner
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Hi,

I added a bolt on today and the status says "Removed by you". But I didn't remove it. I don't even know how to. My cousin added a bolt on today as well and the status is "Active". How do I undo the removal if that is possible? Please help. Thanks. slight_smile
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MI5
Level 94: Supreme
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You'll need to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:
You'll need to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
Level 63: Greatness Assured
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Registered:

Removal of a bolt-on usually means a call to O2 CS, detail below.

 

Sounds like something has got itself a little tangled-up, if you can't add the bolt-on again yourself in your MyO2 app or online, try calling O2 tomorrow morning around 08:15am.

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

 

Good luck! 

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