Understanding my payment

[Sam-1906]

Good afternoon 
I was due to renew my contract in May 2022 
I have not upgraded. 

However, when my contract expired the payments did not lower and I was still paying £60.12.
Please can you see if I have been overcharged as surely I should only be paying for the line rental and costing, not the phone during this time. 

Thank you 

[madasaf1sh]

@Sam-1906 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks

[MI5]

@Sam-1906 

That only applies to refresh contracts direct from O2 Guide: How does O2 Refresh work? 

If you took a standard contract from a reseller, you will pay the full amount unless you switch to a sim only contract.

[Breanna]

@Sam-1906 were you able to figure this out?