My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8380 Views
  • 1 replies
  • 1 kudos

Resolved! Can’t login

Hi I can’t login to my account to check my bill it’s says this number it’s already used and ask for another one but this is the only one number which I ever had I don’t understand what’s going on .

Resolved! Is my o2 down?

When I log in I get a page that just says something has gone wrong. Tried app and browser

gatrell by Level 3: Thinker
  • 1194 Views
  • 4 replies
  • 0 kudos

Resolved! Where is my order?

Hi all, I ordered a phone on the 30/09/22 and paid for 1 day turn around. Its now the 04/10/22 and I still haven't even received my dispatch email! Can't use the live webchat either as it redirects me to the app and it won't let me sign into the app ...

Mac120 by Level 1: Joiner
  • 825 Views
  • 3 replies
  • 0 kudos

Resolved! Mobile number swap

I've just got my new contract phone and it came with a new sim card and mobile number, I want to keep my old o2 pay as you go mobile number and have it on my new contract sim, how do I do this?

Marvelman by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

MyO2 App name does not match my account

Hi allI have just noticed in my O2 app, the top bar no longer shows my phone number, but instead this name, and this name does not even match up to my name for my o2 account. That profile picture just suddenly appeared without me doing anything one d...

CC7CEF1D-5787-49A5-AAC4-ABA651659905.jpeg
Dapotato by Level 1: Joiner
  • 778 Views
  • 1 replies
  • 0 kudos

Resolved! Change all details

What to change all details 

Reece9 by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Order

I ordered my iPhone 14th 2.5 weeks ago when will I receive it? 

CourtneyM by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Resolved! Using my data abroad

I travel to Jamaica this week and wondered if I use my own data? 

amandatt by Level 1: Joiner
  • 466 Views
  • 2 replies
  • 0 kudos

Resolved! My Device Plan still online even after cancelling it.

Hello,I've cancelled a device plan because of a delivery issue.Although it is already cancelled, the fact that the device plan is still online in the system, it is impairing me to get a novel contract for a device plan.How can you help me with that O...

jpcairo by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! Myo2 account no longer exists

Hello, I have a contract with O2 that I have had for nearly a year. I was given a device upgrade at 6months from being on a SIM Only plan and got the Samsung Galaxy S22 Ultra. I've been 1 month overdue which is getting paid in full on Thursday with t...