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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My phone has not been delivered

My new i phone 14 has not been delivered as promised what can I do?

Resolved! Leaving O2

Is the only way to leave O2 to call directly? Every time I ring your lines are 'busier than usual' and there's a wait of 45 mins.

Resolved! Can’t log in says wait 48 hours it’s Been 3 days

It’s been 3 days and I can’t log in to my o2

Resolved! Cancel Disney subscription

Hi there, I took out a 3 month subscription with yourself using some of my Tesco Clubcard points. I am off sick and I’m hospital and if I go into Disney account I hit manage subscription and it takes me to my O2 account. But there is no subscription ...

Resolved! retention team

hi im trying to end my contract its only 64.00 to end and i will stay with o2 i found a good deal online who do i ring?

Resolved! Cancel contract

I’d like to cancel my contract asap as I have just started a new one as part of a wifi deal

Resolved! charges from 0008785222

i dont understand these charges

Resolved! Unable to pay bill due to lost SIM

My SIM is lost and I am not been using it since November 2022. I am still getting bills for the SIm. I want to cancel my contract or block my card to avoid extra billing. I am currently staying in India and cannot contact O2 by any means to update my...

Resolved! Direct debit changes

Had a text stating my direct debit will be cancelled and O2 will be create a new one. Is this a scam or is this genuine. If it is genuine could you explain why this is necessary and how can this be done without my consent. Many thanks Derek Farr

Resolved! Top up

Hellomy bundle ends on 12 February but the data has finished i have topped up and want to use the top up to start a new bundle from now

O2

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