My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8175 Views
  • 1 replies
  • 1 kudos

Cannot log into MyO2

Hi, I've recently joined O2 from Virgin Mobile. I previously had a ultimate oomph package with Virgin Media with a Virgin Mobile sim but recently upgraded to a Ultimate Volt Bundle. As part of this, Virgin Media transferred my sim card over to O2. Wh...

O2 App Error.jpg

Resolved! Cant log in

I can’t seem to log in to my 02 app as it says that there is no devices registered with my phone number. I would also like to add my Apple Watch to my contract plan. Thankyou.

Resolved! No good my o2

Hi I can't access my account why? It won't even let me change the code because it doesn't accept my phone number!

Laco94 by Level 1: Joiner
  • 751 Views
  • 2 replies
  • 0 kudos

Resolved! Error message:It looks like something's gone wrong

Hello,I have just switched to O2, put my SIM card in ported my number, registered, logged in, downloaded the app, phone working fine, etc etc But when I log in to O2 on my laptop, I get this message: 'It looks like something's gone wrongWe're looking...

DC29 by Level 1: Joiner
  • 2782 Views
  • 4 replies
  • 0 kudos

Resolved! Roaming outside eu

Can you but a bundle on o2 for roaming outside eu?

hi8 by Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 app

Everything on my phone and account are totally fine with the exception of the My O2 app which hasn’t been able to retrieve my calls text and data allowance since Friday (5/8) !Out of interest does anyone else have similar issues or any info please ? ...

Paddiewack by Level 4: Observant
  • 1691 Views
  • 6 replies
  • 0 kudos

Resolved! No good code!

Hi i can 't log into my account,but won't let you with a new code either!

Laco94 by Level 1: Joiner
  • 727 Views
  • 2 replies
  • 0 kudos

Resolved! mobile data

Good afternoon I don't seem to have Mobile Data since my last mobile was lost.I have new mobile Samsung Galaxy S8.When i turn mobile data on, a message pops up! "You wont be able to use any apps that require an internetconnection unless I use Wi-Fi",...

Resolved! Warning re extra costs when trying to access mental health support

When I try to text 85258 Text Help Shout, which is a texting version of the Samaritans, I get a warning message saying 'this will cause charges on your mobile account' Please can someone advise how much these charges are? Sometimes, when I feel reall...

KH2 by Level 1: Joiner
  • 1493 Views
  • 2 replies
  • 0 kudos

Resolved! keeping same contact number

hi my current mobile has broken and will not turn on. i was just wondering if i upgrade to a new phone is there anyway i could keep my existing number? thanks

becci96 by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos