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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! View old bill

Hi there I left O2 in the summer. But looking to get a digital copy of a bill from October 2021. How do I do this? As I do not have an O2 online account anymore by the looks of things. thanks

Resolved! How to change my address

Hi,I’ve moved to new address, how can I change my address?thank you in advance

Resolved! Cannot access My profile on accounts.co.uk as O2 sending confirmation code to number no longer have

When I sign in to accounts.o2.co.uk I am presented with two numbers. My current PAYG number and an old number that I last had 10 years ago. I can log in by selecting my current PAYG number and receiving the text code from O2. Unfortunately, every tim...

Resolved! O2 refresh

Hi just been on hold for 20 mins and got disconnected so thought this may be quicker. I have 2 accounts on o2 refresh. One is mine the other for my adult son who now wantes to pay his own way. I can find when my device end date is but not the airtime...

Resolved! contacting 02 by email

I am trying to contact 02 by email - this is almost impossible.I have a query and would like an immediate answer.I received a message (from 02?) saying there was a problem with my latest bill.I assume that it was a spam message and checked online and...

Resolved! Purchases

Why Am I being charged for purchasing items that I’ve not purchased?

Resolved! Amending Direct Debit Bank details - Help?

Does anyone know where O2 "hide" the amend payment card details on My O2? The website just drives you round in circles as they do their best to hide it from you

Resolved! I want to increase my spend cap

is there an easy way of doing this?

Resolved! Renaming PAYG Devices in My02 no longer possible ?

My son has a new PAYG sim and i have added it to my02 with the rest of the families names but it just shows up as the number and there is no way to edit/add a nikname to the number this was possible previosuly ? I have tried on both the App and via a...

Resolved! Is this a scam or not

I AM experiencing daily calls from nmbers 01514560706 and 01615201781 stating they are from 02 and want me to upgrade my telephone and usage. Are these individals from 02 or are they scammers?

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