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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Number linked with another account

Hello ive just bought a new sim and my number is still linked to another account from years ago, can someone help me join these two accounts rather than trying to jump between them both as it wont let me login to the app

Resolved! Replace SIM

Evening,My son lost his Sim card, can I have a replacement please.Thanks

Resolved! O2 website

Is it just me or is this website plain unuseable? I need to place a new credit card on file (my last one has run out) BUT the site refuses to recognise my (perfectly legitimate) address using my address first line and postcode AND there is no means o...

Resolved! My bill

Could someone give me a ring my phone has been turned off and I would like to speak about my bill thank you. My number is [personal details removed].

Resolved! Proof of usage

How do I go about getting a proof of usage for my mobile? I’m going through my insurance & they’ve asked for this document.

Resolved! Reward gift card

How will i recieve £300 gift card for latest upgrade?

Resolved! Understanding bill

How to put a block on premium messages

Resolved! Contact numbers

Does anyone have a contact number for advice and help with billing.I an unable to solve a bill problem with online advice

O2 wifi

Hi,it not let me open the o2 wifi link in the my o2 app and wondered if anyone else wa having this problem?thanks

Change Username on account

I have 3 phones. When i set the first one up i stupidly did so using my work email address, the other 2 I used my personal email address. Cannot seem to get the one on my work email moved over to under my personal email (with the other 2) Any suggest...

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