Unable to access MyO2 app

[ZaraLeigh]

Hey guys, I re-installed the My O2 app earlier because I was having some issues but instead of them being solved, I've not been able to login since. It just says "Something went wrong. Oops. My O2 isn't available to you yet. Don't worry, you can still manage your account in My O2 for web" .. I've been a customer for a while, has this happened to anyone else? I did have an overdue bill (due yesterday but paid today), will they have locked me out for that? I have deleted, reinstalled and rebooted my phone several times too.

[MI5]

@ZaraLeigh 

Try online https://mymobile.o2.co.uk/
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Oxonian · Accepted solution]

@ZaraLeigh 

In order to avoid having overdue bills in the future, you might wish to consider setting up a direct debit :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Having said that, I cannot imagine being one day later in paying is connected to your MyO2 issue ; there are lots of reports of customers having issues with MyO2 at the moment. 

[MI5]

@ZaraLeigh 

It's nothing at all to do with the bill, paid or otherwise.

If this hasn't been resolved by O2 yet, try changing your password as this sometimes helps.