The new 'My O2' Android app
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on 14-07-2019 01:47
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on 19-07-2019 09:00
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on 19-07-2019 09:00
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on 19-07-2019 09:08
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on 19-07-2019 09:08
In this case it was more to point out that the update had not reached full saturation at this point and was still in progress.
I wonder if @Chris_K can provide an insight as to how the rollout is going and if that is on schedule (if there is one!)...
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on 22-07-2019 12:03
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on 22-07-2019 12:03
@gmarkj wrote:
I wonder if @Chris_K can provide an insight as to how the rollout is going and if that is on schedule (if there is one!)...
The rollout is all on track and we're monitoring it very closely. So for anyone who has not yet received the update, don't worry, you should see it available soon.
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on 22-07-2019 12:42
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on 22-07-2019 12:42
Interetingly, my "Conversations" section on the new App still has remnants of O2 Ask in there...
Are Aura and the "headphones" icon in the "Conversations" section of the app the same thing?
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on 24-07-2019 16:45
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on 24-07-2019 16:45
@pgn Thanks for the feedback, I've passed it on to the team now and I'll let you know as an when I hear back!
Regarding the Headphones icon, it takes you to an Chat advisor, while Aura is the AI that's been added in the new version of My O2 that allows you to quickly get answers to questions and search help and support content.
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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on 25-07-2019 11:59
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on 25-07-2019 11:59
@pgn I've just received some info on the O2 Ask part of your feedback
Any customers who had used the original O2 Ask and use the Chat service when migrating across to the new version of My O2 will see the history of any chats they've had in-app before - so most customers who used it in the past will see a reference to O2 Ask. Hope that makes sense?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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on 25-07-2019 12:02
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on 25-07-2019 12:02
There is an update for My o2 in the Play store (hits update button immediately!!!)
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on 25-07-2019 12:07
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on 25-07-2019 12:07
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on 25-07-2019 12:15
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on 25-07-2019 12:15
Although I have moved on to ITSNOTWORKINGITUS as the top section for usage is blank (grey circles with some grey bars underneath) and then I get an error message.
Uninstall here I go (what a faff, need to re-register the app!!)...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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on 25-07-2019 12:26
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on 25-07-2019 12:26
@gmarkj wrote:
Thanks @Cleoriff.
Although I have moved on to ITSNOTWORKINGITIS as the top section for usage is blank (grey circles with some grey bars underneath) and then I get an error message.
Uninstall here I go (what a faff, need to re-register the app!!)...
Oh no. How very dare they @gmarkj
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